Field Service Technician – Plumbing, Growth & Bonuses

Brisbane Taps Toilets and Drains; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Achievable bonus structure

Career progression

Modern tools & systems

Job summary

Brisbane Taps Toilets and Drains in Brisbane, QLD is seeking a Field Service Technician to be the trusted on-site expert. You’ll diagnose issues, perform repairs, and upsell Home Protection Plans while delivering outstanding customer service.

Join a high-performing team with real pay, achievable bonuses, and clear paths to project leadership or specialist roles. You’ll wear clean boots, maintain a professional image, and help set industry standards through our Proven Sales System.

Qualifications

• Experience delivering on-site field service and repairs.
• Strong communication and customer-facing skills.
• Ability to meet or exceed sales/tier targets and upsell optional plans.

Responsibilities

• Call customers before attending to confirm call-out fees — and keep Dispatch in the loop if no one is home.
• Always arrive with pride: clean boots and a professional attitude that reflects who we are.
• Listen to the customer’s concerns without rushing — you’re not just a tradie, you’re their trusted advisor.
• Quote clearly and confidently. Use our proven quoting system, include the Home Protection Plan, and show the customer you’ve got their best interests at heart.
• Apply the highest standards of workmanship using your trade skills.
• Handle any customer issues/queries within 24 hours — we back you, and we protect our brand together.
• Stick to our Proven Sales System, uphold company policies, and help us set the standard across the industry.

Skills

Field service experience

Customer service

Sales skills

Professional appearance

Job description

Brisbane Taps Toilets and Drains in Brisbane, QLD is seeking a Field Service Technician to be the trusted on-site expert. You’ll diagnose issues, perform repairs, and upsell Home Protection Plans while delivering outstanding customer service.

Join a high-performing team with real pay, achievable bonuses, and clear paths to project leadership or specialist roles. You’ll wear clean boots, maintain a professional image, and help set industry standards through our Proven Sales System.