Field Service Technician, NSW

Zvh; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Baxter is seeking a customer-focused Field Service Technician to join our Technical Services team across ANZ. You will provide hands-on support, maintenance, repairs and field corrective actions on a range of medical devices, working closely with hospitals and clinics to keep equipment compliant and delivering high-quality patient care.

This hands-on role requires troubleshooting expertise, strong communication with customers, and the ability to manage multiple field assignments in a dynamic

Qualifications

• Bachelor’s or Diploma in Electrical, Electronic, Mechanical, Biomedical Engineering or IT.
• Current Australian Driver’s Licence.
• 1–3 years of experience in hospitals, healthcare, or technical service environments.
• Experience servicing, maintaining or troubleshooting medical equipment.
• Strong customer-facing service mindset and problem-solving abilities.
• Excellent organisational skills with ability to manage competing priorities.

Responsibilities

• Perform field corrective actions, repairs, maintenance and technical service on Baxter equipment.
• Plan and execute service work in line with customer requirements and quality standards.
• Manage service requests from acknowledgment to completion with timely communication.
• Provide first-level technical support remotely and on-site.
• Escalate complex issues through appropriate channels for efficient resolution.
• Maintain accurate service records and GDP-compliant documentation.
• Support product quality initiatives and field actions; contribute to continuous improvement.
• Collaborate with Technical Services, Quality, Regulatory, Customer Service and commercial teams to deliver outstanding customer outcomes.
• Ensure compliance with company policies, industry regulations and quality management system requirements.
• Complete administrative requirements including service reports, inventory transactions and expense submissions.

Skills

Electrical

Electronic

Mechanical

Biomedical Engineering

IT

Education

TAFE Certificate/Diploma/Degree

Tools

Databases

Networking

Information Systems

Microsoft Office

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

The Role

At Baxter, our products and technologies support healthcare professionals and patients every day. We're looking for a customer-focused Field Service Technician to join our Technical Services team, providing technical support, maintenance, repairs, and field corrective actions across a range of medical devices and equipment. In this hands‑on role, you'll work closely with hospitals, clinics, and healthcare providers throughout ANZ, ensuring equipment remains operational, compliant, and delivering the highest standards of patient care. If you enjoy troubleshooting technical issues, working directly with customers, and making a tangible impact, we'd love to hear from you. Please note this is a casual role working in field and closely with our Service Centre.

About You

You are a technically minded and customer‑focused professional who enjoys solving problems, building relationships, and working independently in the field. You take pride in delivering exceptional service and are comfortable managing multiple priorities while maintaining a high level of accuracy and attention to detail. You thrive in a collaborative environment, communicate effectively with both technical and non‑technical stakeholders, and are committed to ensuring customers receive timely, professional support. A strong sense of ownership, organisation, and accountability will help you succeed in this role.

Key responsibilities

• Performing field corrective actions, repairs, maintenance, and technical service activities on Baxter equipment.
• Planning and executing service work in line with customer requirements, quality standards, and business priorities.
• Managing service requests from acknowledgment through to completion, ensuring timely customer communication and resolution.
• Providing first‐level technical support and troubleshooting both remotely and on‑site.
• Escalating complex technical issues through the appropriate support channels to ensure efficient resolution.
• Maintaining accurate service records, equipment histories, and documentation in accordance with Good Documentation Practice (GDP) requirements.
• Supporting product quality initiatives, field actions, and continuous improvement activities.
• Collaborating with Technical Services, Quality, Regulatory, Customer Service, and commercial teams to deliver outstanding customer outcomes.
• Ensuring compliance with company policies, industry regulations, and quality management system requirements.
• Completing administrative requirements including service reports, inventory transactions, expense submissions, and customer documentation.

Key requirements

• Electrical, Electronic, Mechanical, Biomedical Engineering, Information Technology or related TAFE Certificate, Diploma, or Degree.
• Current Australian Driver's Licence.
• 1-3 years of experience working within hospitals, healthcare environments, customer premises, or technical service settings.
• Experience servicing, maintaining, troubleshooting, or supporting technical equipment is highly regarded.
• Experience working in a customer-facing technical support, field service, biomedical engineering, or related role.
• Strong troubleshooting and problem‑solving capabilities.
• Excellent organisational skills with the ability to manage competing priorities and see tasks through to completion.
• A passion for delivering outstanding customer service.
• Ability to work autonomously while contributing effectively as part of a team.
• Basic understanding of databases, networking, and information systems.
• Proficiency with Microsoft Office applications.
• Strong communication and stakeholder management skills.

Equal Employment Opportunity

Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. Now, we're more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed. This is where you belong.