Customer Service Representative

Baxter Global; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Baxter is seeking a Customer Service Representative to join our Customer Care team to provide professional and responsive support that ensures customers and home patients have a positive experience in the fulfilment and delivery of orders.

Based at our Old Toongabbie office, the role operates in a hybrid pattern—3 days in the office and 2 days from home—engaging with customers across phone, email and in person to resolve enquiries and process information.

Qualifications

• 1-3 years of experience in customer service.
• Strong written and verbal communication.
• Ability to handle multi-source information.
• Flexible with hybrid work schedule.

Responsibilities

• Respond promptly to customer inquiries to enhance experience and loyalty.
• Interact with customers and home patients by phone, electronic means, or face to face.
• Ensure order receipt and processing aligns with Terms of Sale and compliance to deliver goods as requested.
• Adhere to stocktake schedule and meet delivery lead times.
• Assist customers with order-related inquiries including product availability and pricing.
• Handle and resolve customer complaints by gathering relevant information.
• Process returns and credits per current policy.
• Raise Adverse Events and Product Complaints while protecting patient privacy.

Skills

Customer service

Written communication

Decision making

Multi-tasking

Tools

MS Office

Salesforce

JDE

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

The Role

We are seeking a Customer Service Representative to join our Customer Care team at Baxter. As a key member of our team, you will play a critical role in providing a professional and responsive support service that will provide our customers and patients a positive experience in the fulfilment and delivery of orders.

Reporting to the Customer Service Team Leader, you will interact directly with Customers and Home patients either by telephone, electronically or face to face, providing and processing information in response to enquiries, concerns and requests about products and services.

This role will be based at our Old Toongabbie office working in a hybrid arrangement that will include working 3 days from the office and 2 days from home.

Key Responsibilities

Respond promptly to all customer enquiries in a manner that will enhance their experience and make them want to deal with Baxter as their number one choice

Deal directly with customers and/or home patients either by telephone, electronically or face to face

Ensure order receipt and processing is completed efficiently and accurately in accordance with the current Terms of Sale and Compliance to ensure customers receive their goods as requested

Adhere to Stocktake schedule and ensure orders processed in time to meed delivery lead times

Assist customers and Home patients with order related enquiries including product availability, pricing, enquiries and product complaints

Handle and resolve customer complaints by obtaining and evaluating all relevant information

Organise the return of products in accordance with the current Terms of Sale Complete customer credits in line with Baxter's current credit policy

Raise Adverse Events, Product Complaints and demonstrate respect for Patient privacy.

Key requirements

Minimum 1-3 years of experience within Customer Service.

Proficiency in MS Office Suite

Prior experience using CRM systems such as Salesforce, JDE are good to have

Ability to make quick decisions and perform efficiently and effectively

Competence in handling multi-source information

Strong written and verbal communication skills

Technical support experience for Customer Service is desirable

Cross-functional experience in Commercial, Planning, and Warehouse domains are good to have.

#li-baxgen

#LI-JB1

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link (opens in new window) here and let us know the nature of your request along with your contact information.