Field Service Technician — Medical Devices (ANZ)

Baxter Healthcare; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Baxter Healthcare in Australia is seeking a field service technician to join our Technical Services team, delivering hands-on support, maintenance, repairs, and field corrective actions across Baxter medical devices. In this casual, field-based role across ANZ, you will work with hospitals and clinics to keep equipment compliant and performing to the highest patient-care standards.

You are technically minded with strong communication skills, able to manage multiple priorities, and thrive in a

Qualifications

• Electrical, Electronic, Mechanical, Biomedical Engineering, Information Technology or related qualification.
• Current Australian Driver's Licence.
• 1-3 years of experience in hospitals, healthcare environments, customer premises, or technical service settings.
• Experience servicing, maintaining, troubleshooting, or supporting technical equipment is highly regarded.
• Experience in customer-facing technical support, field service, biomedical engineering, or related role.
• Strong troubleshooting and problem-solving capabilities.
• Excellent organisational skills with competing priorities and attention to detail.
• Passion for delivering outstanding customer service.
• Ability to work autonomously while contributing as part of a team.
• Basic understanding of databases, networking, and information systems.
• Proficiency with Microsoft Office applications.
• Strong communication and stakeholder management skills.

Responsibilities

• Performing field corrective actions, repairs, maintenance, and technical service activities on Baxter equipment.
• Planning and executing service work in line with customer requirements, quality standards, and business priorities.
• Managing service requests from acknowledgment through to completion, ensuring timely customer communication and resolution.
• Providing first-level technical support and troubleshooting both remotely and on-site.
• Escalating complex technical issues through the appropriate support channels to ensure efficient resolution.
• Maintaining accurate service records, equipment histories, and documentation in accordance with Good Documentation Practice (GDP) requirements.
• Supporting product quality initiatives, field actions, and continuous improvement activities.
• Collaborating with Technical Services, Quality, Regulatory, Customer Service, and commercial teams to deliver outstanding customer outcomes.
• Ensuring compliance with company policies, industry regulations, and quality management system requirements.
• Completing administrative requirements including service reports, inventory transactions, expense submissions, and customer documentation.

Skills

Electrical

Electronic

Mechanical

Biomedical Eng

Troubleshooting

Customer service

IT basics

Education

TAFE Certificate/Diploma

Bachelor's degree

Diploma

Tools

Microsoft Office

Job description

Baxter Healthcare in Australia is seeking a field service technician to join our Technical Services team, delivering hands-on support, maintenance, repairs, and field corrective actions across Baxter medical devices. In this casual, field-based role across ANZ, you will work with hospitals and clinics to keep equipment compliant and performing to the highest patient-care standards.

You are technically minded with strong communication skills, able to manage multiple priorities, and thrive in a