Field Service Engineer - Cairns

BD Mexico; Hamilton; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Car allowance

Tools/PPE

Full training on BD Rowa and Pyxis

Job summary

BD is seeking a Field Service Engineer to support pharmacy automation and medication management systems across retail pharmacy and hospital environments in Australia. You’ll service BD Rowa, Pyxis, and infusion pumps, performing remote diagnostics and on-site repairs as needed.

Based in Cairns or willing to relocate, you’ll travel across North Queensland, conduct preventive maintenance, installations, and customer handovers, and document activities while maintaining safety checks and records.

Qualifications

• Background in mechatronics, electro-mechanical systems, electronics or automation.
• Experience servicing complex systems at customer sites—robotics, automation or lab instruments.
• Strong diagnostic skills across hardware, software and networks.
• Ability to read schematics and technical documentation.

Responsibilities

• Diagnose and resolve software/hardware issues quickly to minimise downtime.
• Provide technical support for BD Rowa and Pyxis capital equipment.
• Perform field repairs, preventive maintenance, system testing and safety checks.
• Support installations, commissioning and customer handover.
• Maintain accurate service records and documentation.

Skills

Mechatronics

Electro-mechanical systems

Electronics

Automation

Lab instruments

Education

Engineering degree or diploma

Trade qualification in electronics

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

At BD, possibility isn’t an idea. It’s what we do. We are the Makers of Possible.

Join BD as a Field Service Engineer supporting leading pharmacy automation and medication management systems across retail pharmacy and hospital environments. You’ll work hands‑on with BD Rowa, Pyxis and infusion pumps, keeping them running safely, reliably, and efficiently.

This is a great opportunity for a field engineer based in or willing to relocate to Cairns, with experience servicing automation, electro‑mechanical machinery, lab robotics, imaging equipment, or conveyancing systems, who wants to step into MedTech and work with cutting‑edge technology that directly supports medication safety and clinical workflow.

Your Day‑to‑Day

As a Field Service Engineer, you'll combine remote diagnostics with on‑site servicing, repairs, and preventative maintenance to keep BD Rowa, Pyxis and infusion pump systems performing at their best.

Your day will include:

• Diagnosing and resolving software and hardware issues quickly to minimise downtime
• Providing technical support across BD Rowa and Pyxis capital equipment
• Performing field repairs, preventative maintenance, system testing, and electrical safety checks
• Supporting installations, commissioning, and customer handover
• Serving as a key technical contact for electronic servicing, spare parts, and system queries
• Conducting workflow/system reviews as part of implementation and providing technical sales support
• Planning, scheduling, and communicating PM visits and breakdowns to align with customer operations
• Delivering clear documentation and keeping service records accurate and compliant

You’ll work across Cairns and North QLD, with Regular travel and on‑call participation as required.

About You

You’re hands‑on, technically strong, and thrive in field environments where no two days are the same. You enjoy solving complex problems on‑site, talking customers through solutions, and working with advanced electro‑mechanical technology.

You’ll bring:

• A background in mechatronics, electro‑mechanical systems, electronics, automation, or lab/imaging equipment
• Experience servicing complex systems at customer sites - robotics, automation, packaging systems, conveyancing, lab instruments, etc.
• Strong diagnostic skills (hardware, electromechanical & software/network issues)
• Confidence in reading schematics, wiring diagrams and technical documents
• Experience with server-based systems and remote diagnostics
• Strong communication skills and the ability to manage customer expectations effectively
• Self‑motivation, professionalism, and the ability to work autonomously
• Restricted Electrical Licence (preferred) or willingness to obtain
• Electronics/computing trade qualification, engineering diploma or degree (preferred)

Why BD?

BD is one of the world’s largest medical technology companies, but we’ve never lost our human touch.

With over 70,000 associates worldwide, we’re committed to developing your technical career. Here in ANZ, a high percentage of our roles are filled internally - we don’t just promise growth, we deliver it.

You’ll work with cutting‑edge automation, join a supportive service team, and gain exposure to global best practice.

Because at BD, possibility isn’t just imagined - it’s made.

What’s in It for You

• Competitive salary + car allowance + tools/PPE
• Full training on BD Rowa and Pyxis, and related systems
• Hands‑on technical role with real impact in healthcare
• Exposure to advanced automation and robotics
• Supportive team culture and career progression opportunities

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

Primary Work Location

AUS Brisbane

Additional Locations

Work Shift

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.