Field Service Technician, Newcastle/Hunter Valley/Central Coast, NSW

Coca-Cola Europacific Partners; Newcastle; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Brand recognition

Career development

Staff discounts

Cheers Rewards

Job summary

Coca-Cola Europacific Partners is seeking a hands-on Field Service Technician to service Newcastle, Central Coast and Hunter Valley area. You’ll be issued a take-home company vehicle and respond to and repair beverage equipment at customer sites, including glass door merchandisers, vending and coffee machines.

You will work independently in the field, build strong customer relationships, and play a key role in ensuring quality, reliability and outstanding service.

Qualifications

• Trade-qualified in Refrigeration & Air Conditioning or Electrical trade.
• Current driver’s licence is required.
• Field service, maintenance or customer-facing experience preferred.
• Hands-on troubleshooting in a fast-paced environment.
• Deliver outstanding customer service and build strong relationships.

Responsibilities

• Uphold safety culture and OHS requirements on all sites.
• Provide timely, professional service with first-time fix focus.
• Repair and preventative maintenance for equipment performance.
• Maximise time in the field and manage vehicle inventory efficiently.
• Follow standard procedures and use IT tools to log service calls and reporting.
• Collaborate with teammates and contribute to continuous improvement.
• Develop technical capability through training and hands-on experience.

Skills

Troubleshooting

Customer service

Field service

Safety focus

Autonomous work

Teamwork

Communication

Education

Trade qualification in Refrigeration & Air Conditioning or Electrician

Test & Tag certification

First Aid and CPR certification

Job description

Job Title: Field Service Technician - Newcastle, NSW

We are Coca-Cola Europacific Partners (CCEP). We have 39,000 people serving 4 million customers in 31 markets. We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support. We invest, employ, manufacture, and distribute locally.

In Australia, our portfolio includes the Coca-Cola family of products and well-loved brands such as Sprite, Fanta, Monster and Mother Energy, Mount Franklin, Powerade, Billson’s, and Grinders Coffee.

The Opportunity

Do you enjoy hands-on work, solving problems, and delivering great customer service?

We are seeking a motivated and customer-focused Field Service Technician to join our team, servicing the Newcastle, Central Coast and Hunter Valley area on a Full-Time, permanent basis.

In this role, you will be provided with a take-home company vehicle to support our sales operations by responding to and repairing breakdowns of beverage equipment installed at customer sites.

You’ll work across a broad range of equipment, including Glass Door Merchandisers, Air Curtain Coolers, fountain dispensing equipment, vending machines, frozen beverage units, and coffee machines.

Every day is different. You'll work independently in the field, build strong customer relationships, and play a critical role in delivering quality, reliability and outstanding service. Whether you're looking to further develop your technical expertise or join a global business with strong career growth opportunities, this is your chance to make an impact.

About The Role

• Safety First - Uphold a strong safety culture, follow all OHS requirements, and proactively identify risks
• Customer Service - Deliver a great customer experience with professional, timely, and reliable service First-Time Fixes – Diagnose and repair equipment efficiently, aiming to resolve issues on the first visit
• Quality Service - Perform repairs and preventative maintenance to ensure optimal equipment performance
• Efficiency - Maximise time in the field, use parts effectively, and maintain accurate vehicle inventory
• Processes & Systems - Follow standard procedures and utilise IT tools to manage service calls and reporting
• Teamwork - Collaborate with your team and contribute to continuous improvement initiatives
• Skill Development - Continuously build your technical capability through training and hands-on experience

About You

• Trade qualified as a Refrigeration & Air Conditioning Mechanic or Electrician.
• Hold a current driver's licence.
• Brings previous field service, maintenance or customer-facing experience (preferred).
• Enjoys hands-on troubleshooting and problem-solving in a fast-paced environment.
• Is passionate about delivering outstanding customer service and building strong customer relationships.
• Can work autonomously, manage competing priorities, and stay organised in the field.
• Demonstrates a strong commitment to safety, quality and continuous improvement.
• Communicates effectively and works collaboratively as part of a high-performing team.
• Test & Tag certification (or willingness to obtain one)
• First Aid and CPR certification (desirable).

What We Offer

• Work with one of the world’s most recognisable brands.
• Grow your career through world-class learning, development and progression opportunities across a global business.
• Enjoy a generous monthly product allowance and access to discounted staff purchasing on a wide range of CCEP products.
• Access 700+ exclusive discounts across groceries, fitness, leisure, travel and retail through our Cheers Rewards & Recognition platform.
• Take part in our Employee Share Purchase Plan and share in CCEP’s success. Access wellbeing support for you and your family, including free and confidential counselling through our EAP.

If you’re a hands-on technician who takes pride in delivering great service and wants to work with industry leading equipment, we want to hear from you.

Bring your technical expertise, customer focus and passion for quality, and join a team that keeps our customers and iconic brands performing at their best.

Applications Close Monday 16th November, 2026

Coca-Cola Europacific Partners is committed to an inclusive, equitable and safe workplace where everyone is supported. If you need any accessibility adjustments during the process, please let us know. Your wellbeing matters to us.

When you join CCEP, you’re stepping into a global organisation known for developing exceptional talent. We invest deeply in learning, mobility and long-term growth, creating an environment where your ambition is backed and your career can thrive.

This role is subject to standard pre-employment checks, which may include references, working rights, background checks and/or medical assessments.

#S-DNI