Field Service Technician - Installations, QLD

Coca-cola European Partners; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Coca-Cola European Partners is seeking a Field Service Technician to install and service a wide range of beverage dispensing equipment across a broad geographic area. The role requires strong organizational skills, customer service, and high-quality standards.

You will collaborate with multiple stakeholders and also work autonomously when needed. Reporting to the Equipment Services State Installations Manager, you will complete installations efficiently while upholding safety and quality aligned

Qualifications

• Trade qualification in building/construction is required or advantageous.
• Strong commitment to workplace health and safety and toolbox talks.
• Ability to work autonomously and in a team, with good problem-solving skills.
• Strong customer service orientation and communication skills.

Responsibilities

• Complete installations per Fountain Installation Standards.
• Maintain safety for yourself, colleagues, customers and consumers.
• Provide excellent customer service and ensure installations meet sales expectations.
• Manage inventory, stocktakes and cycle counts.
• Communicate proactively with internal and external customers.
• Follow standard work procedures and accurately record time in IT systems.
• Participate in continuous improvement and training.
• Contribute to team success and develop technical skills.
• Participate in toolbox talks and safety audits.

Skills

Relationship management

Time management

Organisational skills

IT systems proficiency

Workplace health and safety

Education

Trade qualification (building/construction)

Construction Industry White Card

Test and Tag accreditation

Job description

About the Equipment Services Team (EQS)

The EQS Field Service team is a dynamic environment that is responsible for the installation and servicing of CCEP’s equipment for our valued customers. This includes but is not limited to, Installation, Servicing, QA, Preventative Maintenance of CCEP wide range of equipment. The role of the EQS Field Service technician is to support the CCEP Sales teams in driving revenue and growth in the CCEP business by way of maximizing equipment uptime of CCEP’s equipment. Equipment Services is a function that engages in a diverse range of both internal and external stakeholders with a huge responsibility around Safety, Efficiency, Speed and Quality.

About the Role

We are seeking a Field Service Technician to join our dynamic Field Service team. You will be responsible for the installation of CCEP’s wide equipment range of beverage dispensing equipment. You will need to be highly organized, have strong customer service skills and high-quality standards. This appointment will see you working collaboratively with a range of stakeholders and a willingness to work as part of a team and the ability to work autonomously is essential.

Reporting to the Equipment Services State Installations Manager you will actively contribute to helping to sell CCEP’s products by completing installation work in an efficient manner whilst maintaining the high-quality standards in line with our customer and sales expectations.

This role is ideal for someone who enjoys working independently, solving problems on the go and delivering exceptional service across a diverse geographic area. Every day brings variety, travel and the satisfaction of supporting some of the world’s most iconic brands.

Key Responsibilities

• Complete installations as per our Fountain Installation Standards.


• Keeping yourself, your colleagues, our customers and our consumers safe at all times


• Providing the best possible customer service


• Equipment is installed within Customer and Sales expectations


• Proactive communication to internal & external customers


• Providing service at the lowest sustainable cost


• Adhering to standard processes and correct use of IT tools


• Contributing to team success


• Actively participate in maintaining and developing technical skills


• Actively participate in Toolbox Talks and safety audits


• Manage inventory, stocktakes and cycle counts


• Follow standard work procedures and accurately record time using IT systems


• Participate in continuous improvement projects and technical training

About You

• Strong relationship management and collaboration skills


• Ability to prioritise multiple tasks and work effectively under pressure


• Excellent time management and organisational skills


• Confidence using IT systems and technology


• Strong commitment to Workplace Health and Safety


• A trade qualification in the building/construction industry is advantageous


• Additional qualifications such as a Test and Tag accreditation or a Construction Industry White Card is beneficial, but not essential


• Experience in beer reticulation/the beverage industry is beneficial, but not essential

What’s In It For You

• Work with one of the world’s most recognisable brands.


• Receive free monthly product allowances to share with family and friends (including Coca Cola, Mount Franklin, Monster and more), plus access to staff product purchasing.


• Access a wide range of corporate discount programs, including Fitness Passport, Just Sunnies, Qantas Club, Microsoft, Lenovo, Hertz, GoGet and Estée Lauder.


• Opportunity to join the CCEP Employee Share Purchase Plan and receive matching shares (up to a capped amount).


• When you join the CCEP Corporate Super Plan with the Australian Retirement Trust, you’ll receive Life, TPD and IP insurance as part of your membership (limits, restrictions and exclusions apply).


• Access to novated leasing.


• Service awards recognising your contribution.


• Free counselling for you and your family through our EAP helpline, supporting your wellbeing.

Ready to Make Magic Happen?

Applications close Friday, the 16th of October, 2026.

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