Customer Service Representative

Aristocrat Gaming; Cumberland; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangement

Office in Greystanes

Job summary

Aristocrat Gaming is seeking a Customer Support Representative to handle calls and emails, create service jobs, and allocate tasks to nationwide Service Technicians. The role combines office-based work in Greystanes with days from home, reflecting a flexible hybrid setup.

You will build stakeholder relationships, manage data in Microsoft Office, and use Salesforce to route work. Candidates with call centre experience and quick learning ability are encouraged to apply.

Qualifications

• Experience in a customer service role.
• Call centre experience will be highly regarded.
• Ability to build strong relationships with stakeholders.
• Good understanding of the Microsoft Office suite.
• Experience using Salesforce would be highly regarded but not a must.
• Ability to think on your feet and learn quickly.
• You are a team player and love to work in a collaborative fast-paced environment.

Responsibilities

• Respond to calls and emails from our service line and create subsequent job requests efficiently.
• Create and allocate all service jobs through Salesforce to the relevant field technician.
• Close off all tasks and finished jobs daily and capture relevant information.
• Reporting and monitoring of service calls, open call reports, and contract reports.
• Update customer database to maintain accurate information.
• Follow up and report job status to the customer as required.

Skills

Customer service

Call centre experience

Stakeholder relationships

Microsoft Office

Salesforce

Fast learner

Team player

Collaborative

Tools

Salesforce

Job description

As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide.

What You'll Do

• Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently
• Create and allocate all service jobs through Salesforce to the relevant field technician
• Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured
• Reporting and monitoring of service calls, open call reports, and contract reports
• Update customer database to maintain accurate information
• Follow up and report job status to the customer as required

We work flexibly here at Aristocrat, this role will give you the ability to work 3 days in our Greystanes office and 2 days from home.

What We're Looking For

• Experience in a customer service role
• Call centre experience will be highly regarded
• An ability to build strong relationships with stakeholders
• A good understanding of Microsoft Office suite
• Experience using Salesforce would be highly regarded but not a must
• The ability to think on your feet and learn quickly
• You are a team player and love to work in a collaborative fast-paced environment

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations

None

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.