Field Service Technician

Programmed; Mackay Regional; On-site; AUD 102,000 - 105,000; Full time

Benefits offered by this job

Company vehicle

On-call allowance

Job summary

Coca-Cola Europacific Partners (CCEP) is seeking a Field Service Technician for Mackay, combining on-site service with a full-time, 38-hour week. The role includes servicing, maintaining and repairing beverage equipment across Mackay and surrounding areas, with a focus on reliability and customer satisfaction.

The ideal candidate will have electrical or refrigeration trade qualifications (preferred), strong fault-finding skills, a valid Australian driver’s licence and the ability to work

Qualifications

• Electrical or Refrigeration trade qualification preferred.
• Experience in field service, maintenance or equipment servicing.
• Strong fault-finding and troubleshooting ability.
• Good mechanical aptitude and safety awareness.

Responsibilities

• Service and maintain CCEP equipment at customer locations.
• Diagnose electrical, mechanical and equipment faults.
• Complete preventative maintenance and quality assurance work.
• Carry out equipment repairs and installations.
• Attend reactive service calls and breakdowns.
• Complete required safety inspections and documentation.
• Use company IT and service-management systems to record and close jobs.
• Maintain accurate service records and job notes.
• Manage parts and stock within your vehicle.
• Work with Field Service Coordinators and Team Managers.
• Ensure work is completed safely, efficiently and to CCEP quality standards.

Skills

Fault finding

Troubleshooting

Customer service

Electrical knowledge

Education

Electrical or Refrigeration trade qualification

Job description

$51.49 per hour + Super | Company Vehicle | Overtime & Penalties | On-Call Allowance

Programmed is currently recruiting for an experienced Field Service Technician to join Coca-Cola Europacific Partners (CCEP) in Mackay, Queensland.

This is an excellent opportunity for a qualified Electrician, Refrigeration Mechanic or technically skilled Service Technician looking for a secure, full-time field-based position with a major national business.

You’ll be responsible for servicing, maintaining and repairing Coca-Cola equipment across Mackay and surrounding areas, working directly with customers to keep equipment operating reliably.

Field Service Technician – Mackay

$51.49 per hour + Super | Company Vehicle | Overtime & Penalties | On-Call Allowance

What's on Offer?

• $51.49 per hour + Super

• Full-time position – 38 hours per week

• Monday to Friday

• Company vehicle provided

• Specialised tools and equipment provided

• On-call allowance – approximately 1 week in every 3 weeks

• Additional penalties and overtime for applicable after-hours work and call-outs

• Comprehensive on-the-job training

• Ongoing technical development and career opportunities

• Work with a globally recognised brand

About the Role

As a Field Service Technician, you will travel to customer sites throughout Mackay and surrounding areas to install, service, maintain and repair CCEP equipment.

You will be responsible for diagnosing faults, completing preventative maintenance and ensuring equipment is repaired correctly and efficiently, ideally on the first visit.

Equipment may include:

• Glass-door beverage merchandisers

• Air curtain coolers

• Fountain dispensing equipment

• Vending machines

• Frozen beverage equipment

• Coffee machines

• Other CCEP beverage equipment

Key Responsibilities

• Service and maintain CCEP equipment at customer locations

• Diagnose electrical, mechanical and equipment faults

• Complete preventative maintenance and quality assurance work

• Carry out equipment repairs and installations

• Attend reactive service calls and breakdowns

• Complete project and equipment upgrade work as required

• Provide professional and friendly customer service

• Maintain accurate service records and job notes

• Manage parts and stock within your company vehicle

• Complete required safety inspections and documentation

• Use company IT and service-management systems to record and close jobs

• Work closely with Field Service Coordinators and Team Managers

• Ensure work is completed safely, efficiently and to CCEP quality standards

About You

We’re looking for someone who is technically capable, customer-focused and comfortable working independently in a field-based environment.

You will ideally have:

• Electrical or Refrigeration trade qualification preferred

• Previous field service, maintenance or equipment servicing experience

• Strong fault-finding and troubleshooting ability

• Good mechanical aptitude

• Excellent customer service and communication skills

• Ability to manage multiple jobs and priorities throughout the day

• Strong attention to detail and safety awareness

• Good computer and technology skills

• Ability to work independently while contributing to a wider team

• Current Australian Driver Licence

• Willingness to participate in the 1-in-3 on-call roster

Experience with any of the following would be highly regarded:

• Commercial refrigeration

• Beverage equipment

• Vending machines

• Coffee machines

• Frozen beverage equipment

• Electrical control systems

• Pumps, motors and mechanical equipment

• Appliance or commercial equipment servicing

The Ideal Candidate

This role would suit an experienced Electrician, Refrigeration Mechanic, HVAC Technician, Appliance Technician or Field Service Technician who enjoys solving problems and working directly with customers.

You don't necessarily need previous Coca-Cola equipment experience. If you have strong technical fault-finding skills, mechanical aptitude and the ability to learn new equipment, full training and support will be provided.