Field Service Technician

Metso Outotec; City of Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

Metso Outotec is seeking a Field Service Technician in Melbourne, VIC to perform hands-on service work on mineral processing equipment at customer sites. You will work with service managers and sales teams, diagnosing faults, conducting inspections, and supporting warranty tasks.

The role requires an Australian trade qualification, travel readiness, and strong communication skills. MS Office literacy and the ability to read electrical, pneumatic, hydraulic, and mechanical schematics are

Qualifications

• A relevant Australian recognised trade qualification.
• Knowledge of Metso equipment advantageous.
• High-level fault-finding aptitude.
• Intermediate computer literacy in MS Office – Word and Excel.
• Must have current motor vehicle license.
• Must be physically fit and able to pass random medical and drug tests.
• Excellent communication and interpersonal skills.
• Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
• Ability to travel within short notice.

Responsibilities

• Provide hands-on service work on Metso Mineral Processing Equipment in the field at various customer sites.
• Provide technical liaison services between customers, product divisions and sales personnel.
• Perform technical evaluations and analyse equipment and machine component failures.
• Supervise and oversee projects on customer sites.
• Complete field machine inspections per global and customer procedures.
• Escalate questions and analysis to Technical Support and Engineering.
• Prepare post site visit reports, time sheets and expenses after site visits.
• Support warranty process and Root Cause Analysis (RCA) where applicable.
• Promote products and services to customers.
• Promote Technical Support value add and support Technical Support Teams.
• Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CR

Skills

Fault diagnosis

Communication

Interpersonal skills

Schematics interpretation

Time management

Education

Australian recognised trade qualification

Tools

MS Office

Job description

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date:

Focusing on Metso Processing Equipment, you will be responsible in playing a crucial part in performing and coordinating Field Service support relating to machines, spares
and wears, and providing customers with technical services in conjunction with sales. In this position, you will report to the Service Manager. This role will allow opportunities
to gain experience and training on other Metso products and services.
Main responsibilities

• Provide hands-on service work on Metso Mineral Processing Equipment in the field at various customer site.
• Provide technical liaison services between customers, product divisions and sales personnel.
• Perform technical evaluations and analyse equipment and machine component failures.
• Supervise and oversee projects on customer sites.
• Complete field machine inspections per global and customer procedures.
• Escalate questions and analysis to Technical Support and Engineering.
• Prepare post site visit reports, time sheets and expenses after site visits.
• Support warranty process and Root Cause Analysis (RCA) where applicable.
• Promote products and services to customers
• Promote Technical Support value add and support Technical Support Teams
• Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CR
• A relevant Australian recognised trade qualification.
• Knowledge of Metso equipment advantageous.
• High-level fault-finding aptitude.
• Intermediate computer literacy in MS Office – Word and Excel.
• Must have current motor vehicle license.
• Must be physically fit and able to pass random medical and drug tests.
• Excellent communication and interpersonal skills.
• Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
• Ability to work away from home, for extended periods and extended hours, on weekends or as required.
• Clearly understand and competency in Risk management and safety rule compliance.
• Ability to travel within short notice.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

Field Service Technician • Melbourne, VIC, AU