Field Service Supervisor

Hitachi Construction Machinery; Town Of Port Hedland; Sur place; AUD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Competitive salary with bonuses

Supportive workplace culture

Training and upskilling opportunities

Staff discounts & access to OEM techs

Career development opportunities

Company-provided accommodation

Housing allowance potential

Company vehicle provided

Annual travel benefits

Résumé du poste

Hitachi Construction Machinery (Australia) Pty Ltd is seeking an experienced Field Service Supervisor to lead a team of field service tradespeople in Port Hedland. The role focuses on safety, efficiency and service quality, coordinating labour, subcontractors, parts and resources to maximise equipment availability and customer satisfaction.

You will oversee progress, provide quotations, drive improvements, and support apprentices while maintaining a strong safety culture and industry-leading

Qualifications

• Trade qualification is required.
• Experience supervising tradespeople.
• Understanding of labour recovery and service productivity.
• Strong leadership, communication and customer service skills.
• Excellent planning, organisation and resource allocation skills.
• Proactive approach to problem-solving and continuous improvement.
• Strong commitment to safety, quality and environmental compliance.
• Computer literacy and Microsoft Office skills.

Responsabilités

• Lead, coach and support field service personnel.
• Coordinate labour, subcontractors, parts and resources to meet customer requirements.
• Monitor job progress, repair times, labour recovery and work-in-progress.
• Ensure work is completed safely, correctly and on time.
• Provide quotations and ensure accurate job and warranty documentation.
• Drive continuous improvement and minimise rework and customer complaints.
• Coordinate field service vehicles, tools and equipment.
• Conduct toolbox talks and promote a strong safety culture.
• Support apprentice training and provide after-hours service support when required.

Connaissances

Leadership

Supervising tradespeople

Labour recovery

Planning & organisation

Problem solving

Safety compliance

Customer service

Formation

Trade qualification

Outils

Microsoft Office

Description du poste

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment, committed to delivering reliable solutions and exceptional customer support.

Opportunity

We are seeking an experiencedField Service Supervisorto join ourPort Hedland team. This is a key leadership role responsible for leading and supporting a team of field service tradespeople, ensuring work is delivered safely, efficiently and to a high standard.

Based in Port Hedland, you will coordinate labour, subcontractors, parts and resources while working closely with customers and internal teams to maximise equipment availability, service quality and customer satisfaction.

About You

To be successful in this role, you will have:

• Relevant trade qualification and sound knowledge of earthmoving equipment.
• Previous experience supervising tradespeople.
• Understanding of labour recovery and service productivity.
• Strong leadership, communication and customer service skills.
• Excellent planning, organisation and resource allocation skills.
• A proactive approach to problem-solving and continuous improvement.
• Strong commitment to safety, quality and environmental compliance.
• Computer literacy and Microsoft Office skills.
• Service department P&L knowledge and WHS/supervisory training would be advantageous.

Key Responsibilities

• Lead, coach and support field service personnel.
• Coordinate labour, subcontractors, parts and resources to meet customer requirements.
• Monitor job progress, repair times, labour recovery and work-in-progress.
• Ensure work is completed safely, correctly and on time.
• Provide quotations and ensure accurate job and warranty documentation.
• Drive continuous improvement and minimise rework and customer complaints.
• Coordinate field service vehicles, tools and equipment.
• Conduct toolbox talks and promote a strong safety culture.
• Support apprentice training and provide after-hours service support when required.

Benefits

• Competitive salary with annual performance-based increases and biannual bonus'
• Supportive, people-focused workplace culture
• Training and upskilling opportunities
• Staff discounts and access to the latest OEM technologies
• Supportive management and career development opportunities
• Company-Provided Accommodation: Enjoy the convenience of company housing.
• Housing Allowance Opportunity: Potential housing allowance available for candidates already established in Port Hedland.
• Company Vehicle Provided: Enjoy the added convenience of a company-provided vehicle.
• Annual Travel Benefits: Two return flights per year for you and your immediate family.

At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.