Field Service Supervisor

Buffalo Tungsten Inc.; Heatherbrae; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Company Car

Salary sacrifice options

Paid Parental Leave

Flexible working options

Employee Assistance Program

Employee referral programs

Company Performance Bonus

Recognition and reward programs

Job summary

Sandvik Mining in Heatherbrae, NSW is seeking a Field Service Supervisor to lead a team of field service technicians across underground equipment, delivering best-in-class service and profitable operations. The role requires a mechanical trade qualification and at least five years post-trade experience, with travel to NSW and QLD sites.

You will supervise planning, development and training of field staff, manage warranty claims, coordinate resources, and liaise with multiple business lines to

Qualifications

• This role requires proven supervisory experience within a mechanical workshop and/or field service environment.
• A recognised mechanical trade qualification is required, with a minimum of five years post-trade experience.
• A Certificate IV or Diploma in Business (Front Line Management) will be highly regarded.
• Strong commitment to EHS leadership and effective communication to manage teams and meet customer expectations.

Responsibilities

• Plan and optimise labour and resources for field service operations.
• Supervise and direct the field service team daily.
• Coordinate field service technicians across projects and sites.
• Process and respond to warranty claims in a timely manner.
• Develop and train field service personnel.
• Communicate with internal lines to provide consistent service to customers in the region.
• Liaise with customers and perform site visits as required.
• Manage field service jobs in the computer maintenance system (CMMS).
• Participate in project-based work as needed.

Skills

Supervisory experience

Field service experience

Communication skills

Willingness to travel

Education

Mechanical trade qualification

Certificate IV or Diploma in Business

Job description

Sandvik Mining | Location: Heatherbrae, NSW

Job Type : Full Time

About the Opportunity

The Field Service Supervisor role is responsible for leading people and processes to deliver a competitive and profitable field service operation for Sandvik's Mechanical Cutting division, while ensuring best-in-class customer service. The role oversees and coordinates the activities of field service technicians across the underground equipment, working closely with both internal and external stakeholders. In addition, the position holds responsibility for warranty claim management and related service processes.

Responsibilities

• Undertaking all planning requirements to ensure utilization of labour and resources in an effective manner
• Providing supervision and direction to team members
• Coordinating field service technicians on a day-to-day basis
• Processing and responding to warranty claims
• Development and training of field service personnel
• Communicate clearly and work with all business lines to provide a consistent service and support to our customers in the region
• Customer liaison and site visits
• Manage field service jobs on computer maintenance system
• Participate in project-based work

About you

This role requires proven supervisory experience within a mechanical workshop and/or field service environment, supported by a recognised mechanical trade qualification and a minimum of five years' post-trade experience. A Certificate IV or Diploma in Business (Front Line Management) will be highly regarded. You will demonstrate a strong commitment to EHS leadership, with the drive and determination to achieve company targets and operational goals. A positive, proactive approach and well-developed communication skills are essential to effectively manage teams and ensure customer expectations are consistently met.

Please be advised this role will require travel to customer sites located in NSW and QLD.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

• Company Car
• A competitive remuneration package
• Salary sacrifice options and Length of Service Recognition
• Paid Parental Leave and flexible working options
• A comprehensive Employee Assistance Program
• Employee referral programs
• Company Performance Bonus
• Recognition and reward programs aligned to individual and business performance

Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work.

We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

For more information about this position at Sandvik, please visit the Sandvik careers page or contact [e-mail].

Applications close : 28 November, or prior if ideal candidate selected.