Field Service Supervisor

Live North West Qld

Mount Isa City

On-site

AUD 110,000 - 150,000

Full time

3 days ago

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Benefits offered by this job

Competitive remuneration

Salary sacrifice options

Parental leave & flexible working

Employee assistance program

Employee referral program

Bonus incentives

Recognition programs

Job summary

Sandvik Mining in Mt Isa is seeking an experienced Field Service Supervisor to lead the day-to-day field service operations, ensuring safety, quality and on-time delivery. You will coordinate field service personnel, manage resources and engage customers to achieve outstanding service outcomes.

You will drive continuous improvement, maintain licences and site access, and collaborate with Engineering, Sales, Logistics and Product Support to optimise service delivery in a fast-paced mining

Qualifications

Trade qualification or related technical qualification.
Experience in field service operations within mining or heavy industry.
Proven leadership experience including coaching and performance management.
Strong customer relationship management and stakeholder engagement skills.
Experience with ERP systems like Maximo is advantageous.

Responsibilities

Lead and supervise day-to-day field service operations, ensuring safety, quality, productivity, and customer service standards.
Manage workflow prioritisation, resource allocation, and scheduling activities to optimise operational efficiency and on-time delivery.
Foster a strong safety culture aligned with EH&S and Zero Harm objectives.
Lead, coach and develop field service personnel, supporting technical capability, performance and career development.
Ensure employees maintain all required licences, competencies, training and site access requirements.
Monitor job-level financial performance, including resource utilisation, materials, scheduling, and job variations.
Oversee warranty processes and service delivery activities to ensure customer commitments are met.
Build and maintain strong customer relationships through proactive communication and effective issue resolution.
Support frontline technical troubleshooting and work collaboratively with service teams to resolve equipment and operational issues.
Collaborate with cross-functional teams to optimise service delivery outcomes.
Drive continuous improvement initiatives to enhance service quality and operational efficiency.

Skills

Leadership

People management

Customer relationship management

Safety culture

Communication skills

Organisational skills

MS Office (Excel/Project)

Education

Trade qualification or related technical qualification

Tools

Maximo

Job description

Job Description

An exciting opportunity has become available for an experienced and people-focused Field Service Supervisor to join the Sandvik Mining team. Based in Mt Isa, this leadership role is responsible for overseeing the day-to-day operations of the Field Service team, ensuring work is delivered safely, efficiently, and to the highest quality standards.

Reporting into the Service Operations function, you will lead and coordinate field service personnel, manage workflow and resources, and drive continuous improvement initiatives to enhance operational performance and customer outcomes. This role offers a balance of people leadership, operational management, customer engagement, and technical support within a fast-paced mining and heavy industry environment.

Responsibilities include but not limited to

Lead and supervise day-to-day field service operations, ensuring safety, quality, productivity, and customer service standards are consistently achieved.
Manage workflow prioritisation, resource allocation, and scheduling activities to optimise operational efficiency and on-time delivery.
Foster a strong safety culture aligned with Sandvik's Environment, Health and Safety framework and Zero Harm objectives.
Lead, coach and develop field service personnel, supporting technical capability, performance, and career development.
Ensure employees maintain all required licences, competencies, training and site access requirements.
Monitor job-level financial performance, including resource utilisation, materials, scheduling, and job variations.
Oversee warranty processes and service delivery activities to ensure customer commitments are met.
Build and maintain strong customer relationships through proactive communication and effective issue resolution.
Support frontline technical troubleshooting and work collaboratively with service teams to resolve equipment and operational issues.
Collaborate closely with cross-functional teams including Engineering, Sales, Logistics and Product Support to optimise service delivery outcomes.
Drive continuous improvement initiatives that enhance service quality, operational efficiency, and customer satisfaction., Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

About the Employer

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries.

The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success.

We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work.

We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

For more information about this position at Sandvik, please visit the or contact Amy Conroy at .

About the Candidate

You are an experienced service leader with a strong background in mining, heavy industry, construction equipment, or a related technical environment. You are passionate about leading people, improving operational performance, and delivering exceptional customer outcomes.

You are a collaborative and proactive leader who can build strong relationships with customers, stakeholders, and team members while maintaining a focus on safety, quality, and continuous improvement.

You bring:

A trade qualification or related technical qualification.
Experience in service operations within mining, heavy industry, construction equipment, or a related field.
Demonstrated leadership experience, including coaching, mentoring, and performance management.
Strong customer relationship management and stakeholder engagement skills.
Excellent communication skills, both written and verbal.
Strong organisational and time management capabilities with the ability to manage competing priorities.
Experience using Microsoft Office applications, particularly Excel and Project.
A proactive, results-focused approach with a commitment to safety and operational excellence.
Leadership or management qualifications and exposure to Maximo or similar ERP systems will be highly regarded.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

Work Environment