Field Service Specialist – Agricultural Machinery & Tech

Kubota Australia; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Motor vehicle bonus

Standard company benefits

Annual leave

Job summary

Kubota Australia is seeking a subject matter expert to support Hay/Forage and Implements, providing service, training, and technical guidance to our dealer network. You will conduct field demonstrations, start-ups, and clinics, and coordinate with the manufacturer on technical issues.

You will also lead warranty adjudications, prepare technical reports, and promote genuine parts while maintaining current product knowledge and safety standards. Domestic travel to dealer sites will be required.

Qualifications

• Mechanical trade qualification or mechanical engineering qualification.
• Certificate IV in Workplace Training and Assessment (desirable, but training can be provided)
• Valid Australian Passport and Driver's license
• Qualification/license relevant to machinery being operated/demonstrated
• Significant experience in a similar role providing service and technical support for agricultural/industrial machinery
• Deep mechanical and technical experience with agricultural machinery
• Experience in adjudication of warranty claims
• Analytical and problem-solving skills with attention to detail
• Well developed organisational and time management skills
• Excellent interpersonal and communication skills including training delivery and reporting
• Proven customer centricity and relationship management skills
• Well-developed computing skills including Google/Microsoft Office and web-based systems
• Ability to work autonomously with safety focus

Responsibilities

• Act as subject matter expert on allocated product range and provide service and technical support to the dealer network and internal stakeholders.
• Undertake in-field performance investigations, customer clinics, demonstrations of products and provide start-up services.
• Liaise with manufacturer on technical matters and field issues.
• Undertake product inspections or surveys and/or completion of reworks on internal/stock machinery.
• Undertake adjudication of warranty claims.
• Produce a range of reports including product/technical failure trends and activity status.
• Promote use of genuine parts and accessories.
• Keep product knowledge current through study of technical information and hands-on tasks.
• Adhere to Kubota policies and training; manage resources effectively.
• Collaborate with team members and mentor less experienced colleagues.
• Lead or participate in internal/external projects to support service objectives.
• Represent Kubota at events with dealers and customers.
• Ensure safety of self and team; comply with OHS policies, including remote/site work.

Skills

Analytical thinking

Customer service

Interpersonal skills

Computing skills

Education

Mechanical trade qualification

Certificate IV in Workplace Training

Passport and Driver's license

Machinery qualification/license

Tools

Google Workspace

Microsoft Office

Web-based systems

Job description

Kubota Australia is seeking a subject matter expert to support Hay/Forage and Implements, providing service, training, and technical guidance to our dealer network. You will conduct field demonstrations, start-ups, and clinics, and coordinate with the manufacturer on technical issues.

You will also lead warranty adjudications, prepare technical reports, and promote genuine parts while maintaining current product knowledge and safety standards. Domestic travel to dealer sites will be required.