Field Service Specialist

Salesforce, Inc.; Sydney; Hybrid; AUD 150,000 - 220,000; Full time

Job summary

Salesforce, Inc. is seeking a Field Service Product Specialist to own the technical vision from discovery to close. You will architect Field Service solutions, run executive demos, and lead PoCs that demonstrate tangible business value.

You will collaborate with Account Executives to win complex enterprise deals and drive post-sale adoption with Customer Success. You will operate in a dynamic, travel-heavy role, partnering with cross-functional teams and leveraging Agentforce-enabled Field

Qualifications

• 7+ years of enterprise software pre-sales, solution consulting or tech architecture in field service or related
• Expertise in Salesforce Field Service including scheduling, mobile, asset management or equivalent platforms
• Strong ability to design end-to-end solution architectures for enterprise deployments

Responsibilities

• Lead end-to-end technical sales motions from discovery to deal close
• Conduct executive-level product demos and architecture presentations to C-suite and VP stakeholders
• Lead technical design sessions translating requirements into scalable Field Service architectures
• Build hands-on PoCs leveraging Salesforce Field Service, Agentforce, mobile and scheduling capabilities
• Translate business requirements into solution roadmaps delivering measurable outcomes
• Drive customer adoption and usage post-sale in collaboration with Customer Success

Skills

Salesforce Field Service

Solution architecture

Executive presence

Pre-sales

Integration & APIs

Tools

Salesforce Platform

Job description

****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Are you a Solution Engineer, Technical Architect, or Solution Architect who's passionate about Field Service? Do you want to help change the way the world's leading companies manage their frontline workers, assets, and operations? If so — come join us. The **Field Service Product Specialist** is a product technical specialist embedded within Salesforce's Field Service GTM organization. You are the technical heart of the Field Service sales motion — partnering with Account Executives to win complex enterprise deals by deeply understanding customer operations and architecting transformative solutions using Salesforce Field Service, Agentforce, and related technologies. This is not a traditional SE role. You will own the technical vision from first discovery call to deal close, building customer champions, proving business value through hands-on proof of concepts, and driving Agentforce-powered Field Service deployments at scale. You will also own post-sale adoption metrics — your success is measured in ACV and monthly active usage, not just closed deals. If you love Field Service, live for the technical win, and want to be part of a team building the future of agentic enterprise operations — this role is for you.**What You'll Do*** Lead **end-to-end technical sales motions** — from discovery and solution design to demo, proof of concept, and deal close* Conduct **executive-level product demonstrations** and architecture presentations to C-suite and VP-level stakeholders at enterprise accounts* Lead **technical design sessions**, designing domain-specific Field Service workflows and architectures aligned to customer business objectives* Build and execute **hands-on proof of concepts** leveraging Salesforce Field Service, Agentforce, and mobile and scheduling capabilities* Translate complex business requirements into **solution architectures and roadmaps** that deliver measurable operational outcomes* Drive **customer adoption and usage growth** post-sale in partnership with Customer Success — your impact is measured in ACV and monthly active users* Develop **technical champions** within customer organizations and establish long-term credibility with both technical and executive stakeholders* Partner cross-functionally with AEs, CSMs, Product, and Professional Services to ensure seamless customer journeys* Provide **competitive intelligence and positioning** — know the Field Service landscape and articulate why Salesforce wins* Travel to customer sites, field events, and team meetings **up to 25–50% of the time.****What We're Looking For*** **7+ years** of experience in enterprise software pre-sales, solution consulting, or technical architecture — with a focus on field service, mobile workforce, or asset management* Deep expertise in **Salesforce Field Service (FSL)** including scheduling optimization, mobile capabilities, and asset management configuration; or equivalent hands-on experience with a competing field service platform (e.g., **IFS, ServiceNow FSM, SAP Field Service, ServiceMax, or Microsoft Dynamics 365 Field Service**) will be considered in lieu of direct FSL experience* Proven ability to **architect and present end-to-end solution designs** for complex, enterprise-scale deployments* Experience leading **technical discovery sessions** and translating business requirements into solution architectures and roadmaps* Strong **executive presence** — comfortable delivering demonstrations and technical recommendations to C-suite and VP-level audiences* Demonstrated ability to manage **technical due diligence and risk assessment** in complex deal cycles* Familiarity with **integration technologies** relevant to field service environments (APIs, middleware, IoT)* Willingness to travel **25–50%****Preferred*** Salesforce certifications (Field Service Consultant, Application Architect, or System Architect)* Industry background in **utilities, manufacturing, healthcare, or telecommunications*** Familiarity with **Agentforce**, AI-driven scheduling, or agentic workflow automation* Experience in or alongside customer success, professional services, or consulting* Track record of building **customer champions and technical trust** in enterprise accounts**Why Join Us**Salesforce Field Service is growing fast! This team is at the frontier of the next wave — agentic AI, robotics, and intelligent field operations. You'll be part of a high-visibility global team reporting to a GM who is shaping the future of how companies run their field operations. The impact you drive here is real, measurable, and global.#LI-YUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.