Field Service Specialist

Salesforce; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Salesforce is seeking a Field Service Product Specialist to own the technical vision from discovery through deal close, partnering with Account Executives to win complex enterprise deals using Salesforce Field Service, Agentforce, and related technologies. You will drive hands-on proofs of concepts and post-sale adoption metrics, with success measured in ACV and active usage.

This role requires 7+ years in enterprise software pre-sales or solution architecture, strong executive presence, and the

Qualifications

• 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture with focus on field service, mobile workforce, or asset management
• Proven ability to architect and present end-to-end solution designs for complex deployments
• Experience leading technical discovery sessions and translating business requirements into roadmaps
• Strong executive presence delivering demonstrations and technical recommendations to C-suite and VP-level audiences

Responsibilities

• Lead end-to-end technical sales motions from discovery and solution design to demo, proof of concept, and deal close
• Conduct executive-level product demonstrations and architecture presentations to enterprise stakeholders
• Lead technical design sessions, designing Field Service workflows and architectures aligned to customer objectives
• Build and execute hands-on proofs of concepts leveraging Salesforce Field Service and Agentforce
• Translate complex business requirements into scalable solution architectures and roadmaps
• Drive customer adoption and usage post-sale in collaboration with Customer Success
• Develop technical champions within customer organizations and gain long-term credibility
• Partner with AEs, CSMs, Product, and Professional Services to ensure seamless journeys
• Provide competitive intelligence and position the Field Service landscape effectively

Skills

Salesforce Field Service

Solution Architecture

Enterprise Pre-sales

Executive Demos

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Are you a Solution Engineer, Technical Architect, or Solution Architect who's passionate about Field Service? Do you want to help change the way the world's leading companies manage their frontline workers, assets, and operations? If so - come join us.

The Field Service Product Specialist is a product technical specialist embedded within Salesforce's Field Service GTM organization. You are the technical heart of the Field Service sales motion - partnering with Account Executives to win complex enterprise deals by deeply understanding customer operations and architecting transformative solutions using Salesforce Field Service, Agentforce, and related technologies.

This is not a traditional SE role. You will own the technical vision from first discovery call to deal close, building customer champions, proving business value through hands-on proof of concepts, and driving Agentforce-powered Field Service deployments at scale. You will also own post-sale adoption metrics - your success is measured in ACV and monthly active usage, not just closed deals.

If you love Field Service, live for the technical win, and want to be part of a team building the future of agentic enterprise operations - this role is for you.

What You’ll Do

• Lead end-to-end technical sales motions - from discovery and solution design to demo, proof of concept, and deal close
• Conduct executive-level product demonstrations and architecture presentations to C-suite and VP-level stakeholders at enterprise accounts
• Lead technical design sessions, designing domain-specific Field Service workflows and architectures aligned to customer business objectives
• Build and execute hands-on proof of concepts leveraging Salesforce Field Service, Agentforce, and mobile and scheduling capabilities
• Translate complex business requirements into solution architectures and roadmaps that deliver measurable operational outcomes
• Drive customer adoption and usage growth post-sale in partnership with Customer Success - your impact is measured in ACV and monthly active users
• Develop technical champions within customer organizations and establish long-term credibility with both technical and executive stakeholders
• Partner cross-functionally with AEs, CSMs, Product, and Professional Services to ensure seamless customer journeys
• Provide competitive intelligence and positioning - know the Field Service landscape and articulate why Salesforce wins
• Travel to customer sites, field events, and team meetings up to 25-50% of the time.

What We’re Looking For

• 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture - with a focus on field service, mobile workforce, or asset management
• Deep expertise in Salesforce Field Service (FSL) including scheduling optimization, mobile capabilities, and asset management configuration; or equivalent hands-on experience with a competing field service platform (e.g., IFS, ServiceNow FSM, SAP Field Service, ServiceMax, or Microsoft Dynamics 365 Field Service) will be considered in lieu of direct FSL experience
• Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments
• Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps
• Strong executive presence - comfortable delivering demonstrations and technical recommendations to C-suite and VP-level audiences
• Demonstrated ability to manage technical due diligence and risk assessment in complex deal cycles
• Familiarity with integration technologies relevant to field service environments (APIs, middleware, IoT)
• Willingness to travel 25-50%

Preferred

• Salesforce certifications (Field Service Consultant, Application Architect, or System Architect)
• Industry background in utilities, manufacturing, healthcare, or telecommunications
• Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation
• Experience in or alongside customer success, professional services, or consulting
• Track record of building customer champions and technical trust in enterprise accounts

Why Join Us

Salesforce Field Service is growing fast! This team is at the frontier of the next wave - agentic AI, robotics, and intelligent field operations. You'll be part of a high-visibility global team reporting to a GM who is shaping the future of how companies run their field operations. The impact you drive here is real, measurable, and global.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.