Field Service Representative (Fsr)

Thales Australia Limited; Townsville City; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Fitness Passport Discount

Employee discounts

Paid parental leave

Veterans leave

Training and development opportunities

Job summary

Thales Australia Limited invites applications for a Field Service Representative to support the Reconfigurable Desktop Trainer (R-DTT) across Australian defence sites. You will assist with administrative, servicing, maintenance, training and repair work to meet contract requirements.

You will engage with customers and internal teams, apply diagnostic skills, and contribute to monthly reporting while operating in a hybrid work environment designed to support field activities.

Qualifications

• Sound understanding of computer and networking maintenance and servicing principles.
• Advanced diagnostic and fault-finding capabilities.
• Experience in writing and management of technical publications and monthly reports.
• Experience using JIRA and MS Office Suite for documentation and tracking.
• Experience in development and delivery of training and parts/database management.

Responsibilities

• Administrative tasks and servicing, maintenance, training and repair activities for R-DTT support.
• Support customer sites in accordance with the life-cycle contract requirements.
• Liaise with customers and internal stakeholders to ensure project success.

Skills

Administrative

Customer liaison

Maintenance

Training delivery

Repair activities

Diagnostics

Documentation

Fault finding

Tools

JIRA

MS Office Suite

Job description

Job Description

As part of our Avionics group, you will join our high performing Training and Simulation team which delivers both simulation products and training services to Defence and Civil customers in Australia. The Reconfigurable Desktop Trainer (R-DTT) support team conducts all maintenance and repairs to the R-DTT simulators located at various defence establishments in Australia. Each site is manned by a Field Service Representative FSR (who is a Simulation Technician (SIMTECH) / Trainer) with management of the sites being the responsibility of the maintenance manager (MM)., Come join us as a Field Service Representative where you will be playing a key role in administrative, servicing, maintenance, training and repair activities associated with the ongoing customer support for the R-DTT and ensure it's carried out in accordance with contracted requirements for the site as detailed in the R-DTT through life support contract.

About the Employer

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - driving this technology are our people.

It takes talented people to build and power the systems and solutions that communities depend on every day. So, we stay curious and make space for diverse points of view.

From manufacturing and engineering to cybersecurity and space, we're driving progress in some of the world's most important industries - and working together to build a future we can all trust., It's easy to dismiss the perfect opportunity if you don't see yourself as the perfect fit. If this role feels right - no matter your background or personal circumstances - please introduce yourself or join our community. We're committed to supporting a diverse workplace, and that starts here.

We're proud to be endorsed by WORK180 as an Employer for All Women, but we know there's always more we can do. We'll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

About the Candidate

• Sound understanding of computer and networking maintenance and servicing principals;
• Advanced diagnostic and fault-finding capabilities;
• Experience in the writing and management of technical publications and submission of detailed monthly reports.
• Experience in use of JIRA and MS Office Suite.
• Experience in the development and delivery of training;
• Experience in parts and issues database management;
• Demonstrate ability to utilise a failure, reporting, and corrective action system;
• Demonstrate ability to liaise with customers and internal stakeholders in support of a major project;

Desirable Experience

• AFV Commander or gunnery instructor;
• Simulator Operational experience
• Configuration management experience/exposure

Work Environment

• Family Friendly Workplace Certified company with Competitive Remuneration
• ThalesFlex - Hybrid work environment.
• Fitness Passport Discount + Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance).
• Modernised Paid Parental Leave.
• Veterans Leave.
• Personal & professional training development opportunities.