Field Service Representative (FSR)

Thales Group; Townsville City; Presencial; AUD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Family Friendly Workplace

Hybrid work environment

Fitness Passport

Employee discounts

Paid Parental Leave

Veterans Leave

Training & development opportunities

Descripción de la vacante

Thales Group is seeking a Field Service Representative in Townsville to perform on-site maintenance, servicing, training and repair for the R-DTT simulators across defence sites. You will manage parts data, produce monthly reports, and ensure projects meet contracted requirements.

Applicants should have strong computer/network maintenance skills, advanced fault-finding ability, and experience with JIRA and MS Office; prior training delivery is a plus.

Formación

• Proven ability to maintain and troubleshoot computer and network systems.
• Strong diagnostic and fault-finding skills.
• Experience writing and managing technical publications.
• Experience using JIRA and MS Office Suite.
• Experience in delivering technical training.

Responsabilidades

• Provide on-site field service, maintenance, training and repair for R-DTT simulators.
• Liaise with customers and internal stakeholders to support major projects.
• Prepare monthly reports and manage parts and issues databases.
• Apply system failure reporting and corrective action processes.

Conocimientos

Computer maintenance

Networking maintenance

Diagnostics

Technical publications

JIRA

MS Office

Training delivery

Parts database management

Failure reporting

Customer liaison

Herramientas

JIRA

MS Office

Descripción del empleo

## Field Service Representative (FSR)Apply: On-Site: TOWNSVILLE: Full time: Posted Today: End Date: November 8, 2026 (29 days left to apply): R0342239At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – driving this technology are our people.It takes talented people to build and power the systems and solutions that communities depend on every day. So, we stay curious and make space for diverse points of view.From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.**OUR BENEFITS*** Family Friendly Workplace Certified company with Competitive Remuneration* ThalesFlex – Hybrid work environment.* Fitness Passport Discount + Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance).* Modernised Paid Parental Leave.* Veterans Leave.* Personal & professional training development opportunities. **OUR TEAM**As part of our Avionics group, you will join our high performing Training and Simulation team which delivers both simulation products and training services to Defence and Civil customers in Australia. The Reconfigurable Desktop Trainer (R-DTT) support team conducts all maintenance and repairs to the R-DTT simulators located at various defence establishments in Australia. Each site is manned by a Field Service Representative FSR (who is a Simulation Technician (SIMTECH) / Trainer) with management of the sites being the responsibility of the maintenance manager (MM). **YOUR ROLE:**Come join us as a Field Service Representative where you will be playing a key role in administrative, servicing, maintenance, training and repair activities associated with the ongoing customer support for the R-DTT and ensure it’s carried out in accordance with contracted requirements for the site as detailed in the R-DTT through life support contract. Working at our Lavarack Barracks, Townsville on Thul Garrie Waja and Gurrumbilbarra Land, your will possess below skills to be successful in the role:* Sound understanding of computer and networking maintenance and servicing principals;* Advanced diagnostic and fault-finding capabilities;* Experience in the writing and management of technical publications and submission of detailed monthly reports.* Experience in use of JIRA and MS Office Suite.* Experience in the development and delivery of training;* Experience in parts and issues database management;* Demonstrate ability to utilise a failure, reporting, and corrective action system;* Demonstrate ability to liaise with customers and internal stakeholders in support of a major project; Desirable Experience:* AFV Commander or gunnery instructor;* Simulator Operational experience* Configuration management experience/exposure **WE ENCOURAGE YOU TO APPLY:**After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well. As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. To learn more about clearances please visit http://www.defence.gov.au/AGSVA/. In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role. The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role.#LI-VG1 #LI-OnsiteIt’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.