Field Service Representative - Defence

BOEING; Port Stephens; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working options

Study assistance

Salary packaging

Employee Incentive Program

Global opportunities

Job summary

Boeing Defence Australia is seeking a Wakulda Service Technician to provide technical oversight and leadership for the Wakulda system in a dynamic, high-availability environment. The role requires regular night shifts and on-call duties with in-office presence in Williamtown.

You will coordinate maintenance activities, lead problem resolution, and collaborate with RAAF, engineering, and defence stakeholders to ensure mission readiness.

Qualifications

• 3+ years of experience as a Field Service Representative, IT Systems Administrator, or Defence Maintenance Technician.
• Certificate IV in IT or equivalent technical qualification.
• Proven experience in Microsoft and Linux environments, networking, server administration, and virtualization.

Responsibilities

• Act as Technical Authority for serviceability and release of the Wakulda system to RAAF operators.
• Manage routine operational maintenance and deep-level repairs to ensure 24/7 high availability.
• Lead risk assessment and prioritisation to minimise operational impact and maintain KPIs.
• Oversee system upgrades, deployment, testing, and validation of updates.
• Ensure maintenance follows airworthiness policies, safety regulations, and procedures.
• Interface between RAAF units, Boeing Engineering, and Defence customers to resolve issues.

Skills

Field service

Networking

Linux

Windows

Virtualization

Troubleshooting

Education

Certificate IV in Information Technology

Tools

VMware

Hyper-V

Job description

About usBoeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force.Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence.We currently employ more than 2,500 people across 14 sites in Australia and three international locations and have a range of opportunities available as we plan for future growth.The opportunityBoeing Defence Australia is seeking a high-calibre Field Service Representative to support the Wakulda program's operational maintenance efforts in the role of a Wakulda Service Technician. Wakulda is a cornerstone of the Royal Australian Air Force's (RAAF) Air Battle Management Systems. Developed and sustained by Boeing, Wakulda is a complex, integrated command and control system that consolidates data from over 250 defence and civil sensors.As a Wakulda Service technician, you will provide technical oversight and leadership duties to ensure this operational capability remains mission ready. Due to the critical nature of the system, this role requires regular rotational shift work (including nights) and on-call requirements. Additional remuneration is provided for shift work and on-call duties. The role is based in Williamtown with a requirement of 5 days in the office.Responsibilities:Technical Authority & System Release: Act as the primary authority for the serviceability and formal release of the Wakulda system to RAAF operators, ensuring the platform is fully mission-capable.Maintenance Execution & Fault Investigation: Manage the dynamic scheduling of routine operational maintenance and complex, deep-level technical repairs to meet the demands of a 24/7 high-availability environment.Operational System Management: Lead the risk assessment, tracking, and prioritisation of system limitations to minimise operational impact, maintain system availability, and achieve KPIs within the Performance Management Framework.System Upgrades & Lifecycle Support: Lead the integration, deployment, testing, and validation of both minor and major system configuration updates.Regulatory & Safety Oversight: Ensure all maintenance activities, engineering changes, and technical documentation strictly adhere to applicable technical airworthiness policies, safety regulations, and procedures.Stakeholder & Engineering Liaison: Serve as the critical interface between RAAF operational units, Boeing Engineering, and Defence customers to ensure complex technical issues are escalated and resolved rapidly.Experience/QualificationsExperience: Minimum 3 years' experience as a Field Service Representative (FSR), IT Systems Administrator, or Defence Maintenance Technician.Education: Certificate IV in Information Technology, or an equivalent technical qualification / demonstrated hands-on industry experience.Technical Breadth: Proven experience supporting and administering Microsoft and Linux environments, networking infrastructure, server administration, and virtualization environments.Troubleshooting: Strong analytical skills with the ability to perform complex network troubleshooting and root-cause analysis on integrated electronic systems.Defence Integration (Desirable): Experience integrating communications and electronic electronic warfare/support products within a Defence environment.Communication: Proven ability to translate and communicate complex technical concepts effectively to both engineering teams and non-technical military operators.Security Requirements: Must be an Australian Citizen holding a current Australian Department of Defence NV2 security clearance (or an active NV1 with the ability to upgrade).CultureWe are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply.benefitsFlexible working optionsStudy assistanceSalary packagingEmployee Incentive ProgramGlobal opportunities