Field Service Representative - Defence

Boeing; Port Stephens; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working options

Study assistance

Salary packaging

Employee Incentive Program

Global opportunities

Job summary

Boeing Defence Australia is seeking a high-calibre Field Service Representative to support the Wakulda program's maintenance efforts at Williamtown. The role demands technical oversight, leadership, and readiness of the integrated C2 system used by RAAF operators.

Responsibilities include coordination of routine maintenance, fault investigation, and engineering liaison. The position requiresrotational shifts (including nights) with additional remuneration for shift and on-call duties, and a firm

Qualifications

• Minimum 3 years' experience as a Field Service Representative (FSR) or Defence Maintenance Technician.
• Certificate IV in Information Technology or equivalent.
• Experience in Microsoft and Linux environments, networking, server administration and virtualization.
• Australian Citizen with NV2 security clearance (or NV1 with upgrade ability).
• Strong communication to translate complex concepts for engineering and non-technical operators.
• Willingness to perform rotational shifts including nights and on-call duties.

Responsibilities

• Act as primary authority for serviceability and release of the Wakulda system to RAAF operators.
• Oversee routine maintenance scheduling and deep-level repairs for a 24/7 high-availability environment.
• Lead risk assessment and tracking to minimise operational impact and meet KPIs.
• Drive system upgrades and lifecycle support including deployments and testing.
• Ensure adherence to airworthiness, safety policies and procedures.
• Coordinate with RAAF units, Boeing Engineering and Defence customers.

Skills

Field service experience

IT systems administration

Defense maintenance

Troubleshooting

Microsoft environments

Linux environments

Networking

Education

Certificate IV in Information Technology

Tools

Microsoft

Linux

Networking

Server administration

Virtualization

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Location: RAAF Base Williamtown

Category: Engineering / Technical

Position Type: Permanent

Job Reference: BOE/1956519

Attachments: No File Attached

About us

Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force.

Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence.

We currently employ more than 2,500 people across 14 sites in Australia and three international locations and have a range of opportunities available as we plan for future growth.

The opportunity

Boeing Defence Australia is seeking a high-calibre Field Service Representative to support the Wakulda program's operational maintenance efforts in the role of a Wakulda Service Technician. Wakulda is a cornerstone of the Royal Australian Air Force's (RAAF) Air Battle Management Systems. Developed and sustained by Boeing, Wakulda is a complex, integrated command and control system that consolidates data from over 250 defence and civil sensors.

As a Wakulda Service technician, you will provide technical oversight and leadership duties to ensure this operational capability remains mission ready. Due to the critical nature of the system, this role requires regular rotational shift work (including nights) and on-call requirements. Additional remuneration is provided for shift work and on-call duties. The role is based in Williamtown with a requirement of 5 days in the office.

Responsibilities

• Technical Authority & System Release: Act as the primary authority for the serviceability and formal release of the Wakulda system to RAAF operators, ensuring the platform is fully mission-capable.
• Maintenance Execution & Fault Investigation: Manage the dynamic scheduling of routine operational maintenance and complex, deep-level technical repairs to meet the demands of a 24/7 high-availability environment.
• Operational System Management: Lead the risk assessment, tracking, and prioritisation of system limitations to minimise operational impact, maintain system availability, and achieve KPIs within the Performance Management Framework.
• System Upgrades & Lifecycle Support: Lead the integration, deployment, testing, and validation of both minor and major system configuration updates.
• Regulatory & Safety Oversight: Ensure all maintenance activities, engineering changes, and technical documentation strictly adhere to applicable technical airworthiness policies, safety regulations, and procedures.
• Stakeholder & Engineering Liaison: Serve as the critical interface between RAAF operational units, Boeing Engineering, and Defence customers to ensure complex technical issues are escalated and resolved rapidly.

Experience/Qualifications

• Experience: Minimum 3 years' experience as a Field Service Representative (FSR), IT Systems Administrator, or Defence Maintenance Technician.
• Education: Certificate IV in Information Technology, or an equivalent technical qualification / demonstrated hands-on industry experience.
• Technical Breadth: Proven experience supporting and administering Microsoft and Linux environments, networking infrastructure, server administration, and virtualization environments.
• Troubleshooting: Strong analytical skills with the ability to perform complex network troubleshooting and root-cause analysis on integrated electronic systems.
• Defence Integration (Desirable): Experience integrating communications and electronic electronic warfare/support products within a Defence environment.
• Communication: Proven ability to translate and communicate complex technical concepts effectively to both engineering teams and non-technical military operators.
• Security Requirements: Must be an Australian Citizen holding a current Australian Department of Defence NV2 security clearance (or an active NV1 with the ability to upgrade).

Culture

We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply.

Benefits

• Flexible working options
• Study assistance
• Salary packaging
• Employee Incentive Program
• Global opportunities

Equal Opportunity Employer

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.