Field Service Manager: Lead Tech Team & Drive Growth

Crown Equipment; Canberra; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Discounts and cashback program

Health & wellbeing platform access

Corporate health insurance rates

Inclusive working environment

Employee assistance program

Job summary

Crown Equipment is seeking a Fleet Service Manager in Canberra to lead our service team and drive operational excellence across site and field technicians. You will report to the Branch Manager and foster strong partnerships with customers, focusing on delivering service quality and growth in a dynamic materials handling environment.

The role calls for proven leadership, strong communication skills, and a track record of achieving results in a competitive market.

Qualifications

• Management experience and ability to inspire and motivate a team.
• Experience leading a field service or technical team in a competitive environment.
• Tertiary qualifications in business or related fields are highly regarded.

Responsibilities

• Lead a team of site and field technicians to ensure operational excellence.
• Deliver service agreements and increase customer satisfaction.
• Maintain direct contact with current and prospective customers to promote retention.
• Manage field service staff selection, training and performance to drive growth.
• Monitor technician performance and service KPIs on a daily basis.
• Allocate work to meet customer requirements and optimize labour productivity.
• Identify performance gaps and implement continuous improvement initiatives.

Skills

Management experience

Team leadership

Customer focus

Negotiation skills

Education

Business degree

Job description

Crown Equipment is seeking a Fleet Service Manager in Canberra to lead our service team and drive operational excellence across site and field technicians. You will report to the Branch Manager and foster strong partnerships with customers, focusing on delivering service quality and growth in a dynamic materials handling environment.

The role calls for proven leadership, strong communication skills, and a track record of achieving results in a competitive market.