Field Service Manager – Gaming Operations Leader

Aristocrat Gaming; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Aristocrat Gaming in Sydney, Australia, is seeking a Field Service Manager to lead a world-class service team and ensure premier customer satisfaction. You will drive service delivery, manage contracts, and mentor a skilled field personnel team.

The role emphasizes data-driven performance, adherence to WH&S, and strong cross-functional collaboration with sales, tech, and operations to meet SLAs and contract goals.

Qualifications

• Proven ability to manage and maintain cross-functional relationships.
• Strong customer orientation with the ability to rapidly recognize areas of concern.
• Excellent problem-solving skills and attention to detail.
• Ability to examine data and produce insightful reports.
• Strong communication abilities and lead by example.
• Experience in managing a team and leading service delivery.
• Strong basic knowledge of P&L requirements.

Responsibilities

• Manage customer expectations and relationships
• Conduct customer meetings to gather feedback and address concerns
• Coordinate service contracts and ensure adherence to terms
• Identify and resolve service delivery issues promptly
• Lead and mentor a team of Field Service personnel
• Conduct team meetings and provide technical updates
• Perform venue, car, and tool audits to maintain standards
• Manage employee training, rosters, and leave in alignment with company policies
• Ensure compliance with WH&S regulations
• Examine data and manage dashboards to observe performance
• Handle customer calls and fault resolutions
• Manage parts inventory and ensure accurate utilization
• Coordinate P&L management, including overtime and contract revenue
• Ensure all SLA's are met to verify customer satisfaction

Skills

Cross-functional relationships

Customer orientation

Problem solving

Data & reporting

Communication

Team leadership

P&L awareness

Gaming industry experience

Job description

Aristocrat Gaming in Sydney, Australia, is seeking a Field Service Manager to lead a world-class service team and ensure premier customer satisfaction. You will drive service delivery, manage contracts, and mentor a skilled field personnel team.

The role emphasizes data-driven performance, adherence to WH&S, and strong cross-functional collaboration with sales, tech, and operations to meet SLAs and contract goals.