Field Service Manager

Unisys; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Unisys is seeking a supervisory leader to manage Field Engineers across an assigned territory and client locations in Canberra. You will oversee day-to-day activities, ensure timely client support, and act as escalation point for technical and process issues.

You will allocate assignments, monitor performance, enforce SLAs, and drive improvements in installation, maintenance, and updates of client equipment and services while complying with company policies.

Qualifications

• NV1 Security Clearance required for this role.

Responsibilities

• Provides day-to-day, frontline supervision of Field Engineers across an assigned territory and within specified client locations.
• Ensures team provides timely and effective client / end-user support.
• Acts as key escalation point for team technical and process issues and oversees ongoing problem resolution.
• Allocates assignments, establishes work priorities and monitors performance.
• Ensures compliance with company policies, contracted client agreements and established service level agreements (SLAs).

Skills

Time management

Motivated and enthusiastic

Job description

What success looks like in this role:

• Provides day-to-day, frontline supervision of Field Engineers across an assigned territory and within specified client locations.
• Ensures team provides timely and effective client / end-user support.
• Resolves associate inquiries and complex client issues.
• Maintains quality standards for Field Engineering operations.
• Drives improvements to installation, maintenance and updates of client equipment and services.
• Identifies opportunities for department-wide improvement and communicates with management to propose changes as appropriate.
• Communicates, implements and supports process change initiatives as directed by management.
• Manages team projects as assigned.
• Provides administrative support as required.
• Acts as key escalation point for team technical and process issues and oversees ongoing problem resolution.
• Allocates assignments, establishes work priorities and monitors performance.
• Ensures compliance with company policies, contracted client agreements and established service level agreements (SLAs).

You will be successful in this role if you have:

• NV1 Security Clearance must have for this role.
• Time management
• Motivated and enthusiastic

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here.