Field Service Engineer

gehc; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

GE HealthCare in Sydney, Australia, is seeking a Senior Field Service Engineer to install, maintain and troubleshoot complex MRI and CT systems across multiple sites. The role requires travel to regional sites and a consultative, customer-focused service approach.

You will lead by example as a technical expert, coordinating with various teams and mentoring less experienced engineers while driving customer satisfaction, safety and operational excellence.

Qualifications

• Extensive experience in installation, maintenance and fault-finding of MRI/CT equipment.
• Strong customer communication and escalation management.
• Willingness to travel regionally.

Responsibilities

• Lead and execute installation, configuration and commissioning of GE HealthCare MRI and CT equipment to high quality standards.
• Diagnose and resolve complex faults using advanced troubleshooting and root cause analysis.
• Perform advanced preventative maintenance activities.
• Coordinate with Online Engineers, Regional Support Engineers and Senior Field Engineers to resolve customer issues.
• Lead Level 2 escalation activities for difficult technical problems.
• Manage customer communications during installations, service events and escalations.

Job description

Job Description Summary

The Field Service Engineer is a senior technical specialist responsible for installing, maintaining and troubleshooting complex medical systems across the MRI and CT modalities.

This role is based in Sydney and supports GE HealthCare medical equipment located in hospitals and private medical practices. Some travel is required, including to regional sites. Success will be achieved through a consultative, customer-focused and problem-solving approach to service delivery.

To be successful in this role, you will be recognised as a technical leader who leads by example through professionalism, accountability and service excellence, acting as a trusted advisor and go-to expert for customers and fellow Field Service Engineers. You will provide advanced technical support, lead customer communications and complex escalations, and coach and mentor less experienced engineers while driving customer satisfaction, safety and operational excellence.

GE HealthCare is a leading global medical technology and digital solutions innovator. We are driven by our purpose to create a world where healthcare has no limits. Together, we're digitising healthcare, driving productivity to improve the lives of patients, and creating meaningful efficiencies for providers, health systems, and researchers around the world.

Job Description

Essential Responsibilities

• Lead and execute the installation, configuration and commissioning of GE HealthCare medical equipment across the MRI and CT modalities, ensuring all installations are completed to the highest quality standards, regulatory requirements and customer expectations.
• Diagnose and resolve complex equipment faults through advanced troubleshooting techniques, remote diagnostics and comprehensive root cause analysis, considering technical, operational, environmental and user-related factors.
• Perform advanced preventative maintenance activities
• Take ownership of customer issues from initial identification through to final resolution, coordinating with Online Engineers, Regional Support Engineers, Senior Field Engineers and other stakeholders as required.
• Participate in Level 2 escalation activities for difficult technical issues, contributing expertise to local escalation teams and supporting Regional Support Engineers in resolving critical customer incidents.
• Lead customer communications during installations, major service events and escalations, acting as the primary technical point of contact and ensuring customers are regularly informed of progress and outcomes.
• Lead the execution of Field Modification Instructions (FMIs), ensuring all actions are completed within required timeframes and documentation and reporting obligations are met.
• Serve as a role model for administrative excellence through accurate and timely completion of service documentation, debriefing, parts management, asset tracking and performance metrics.
• Escalate recurring equipment failures, service risks and missed response targets, providing clear recommendations to Service Management regarding corrective actions and ongoing customer support requirements.
• Maintain strong awareness of customer needs, equipment performance and commercial opportunities, partnering with account managers to support contract retention, service growth and on-demand revenue opportunities.
• Contribute to the continuous improvement of Environmental Health & Safety (EHS) policies, procedures and safe work practices, ensuring compliance with company and customer requirements.
• Lead, coach and mentor less experienced Field Service Engineers through technical guidance, knowledge sharing, field training and best-practice development.
• Lead and participate in service improvement initiatives, strategic projects and cross-functional activities that enhance customer satisfaction, operational performance and business outcomes.
• Effectively prioritise and manage workload based on customer impact, equipment criticality, service level commitments and parts availability.
• Maintain a continuous learning mindset, expanding technical expertise across multiple modalities and developing recognised subject matter expertise within assigned product lines.

About You

You are an experienced technical professional with exceptional communication and problem-solving skills, recognised for your ability to build trusted relationships with customers, colleagues and key stakeholders. You take pride in representing GE HealthCare and are passionate about delivering outstanding customer outcomes.

You have a natural curiosity and approach every situation with a mindset to seek understanding. You are analytical and solutions-focused, taking the time to understand the root cause of issues while remaining open-minded, objective and collaborative. You embody our Leadership Behaviours by acting with humility and building trust, leading with transparency, delivering with focus, and driving ownership - always with unyielding integrity.

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