Field Service Engineer

Konica Minolta; South Canberra; On-site; AUD 70,000 - 100,000; Full time

Job summary

Konica Minolta in Canberra is seeking a customer focused Field Service Engineer to join our ACT team. The successful candidate will install and support print equipment and related software and services, delivering on-site corrective and preventive maintenance and ensuring customer satisfaction.

You will work with a team of dedicated technicians and report to the State Service Delivery Manager. Experience in the Print Production industry is desirable but not essential for right candidate, with

Qualifications

• Demonstrated experience in a similar role or IT/technical knowledge.
• Strong verbal and written communication skills.
• Excellent organisation and time management skills.
• Driver's Licence.
• Working with Vulnerable People Check.
• Police Check.
• AGSVA clearance (existing clearance preferred).
• Background checks are required per company procedures.

Responsibilities

• Install and support print equipment and related software/services.
• Perform on-site corrective and preventive maintenance.
• Work as part of the ACT Service Team and report to the State Service Delivery Manager.
• Maintain high levels of customer satisfaction through professional service.
• Demonstrate a proactive attitude and willingness to learn.

Skills

IT knowledge

Troubleshooting

Customer service

Communication skills

Autonomous work

Job description

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the Role

We are currently looking for a customer focused Field Service Engineer to join our ACT team.

The successful candidates will be responsible for the installation and support of print equipment and ancillary products with associated software & services solutions. As a member of the ACT Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment. These role works within a team of dedicated technicians and reports directly to the State Service Delivery Manager.

Previous experience in the Print Production industry is highly desirable and will be looked upon favourably, although not essential for the right candidate in a similar industry looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

Key Responsibilities

To be qualified for these positions, ideally, your background and skills will comprise of the following:

Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.

A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.

Applicants must possess a strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.

A proven track record of excellent customer service, ensuring to go above and beyond.

Ability to work autonomously, whilst keeping in contact with your team to ensure workload is consistent and transparent.

Who are we looking for?

Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding

Strong verbal and written communication skills

Excellent organisation and time management skills

Driver's License and Working with Vulnerable People Check

Ability to undergo Police Check

Ability to obtain AGSVA clearance, existing clearance preferred

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop both your team and you. We are dedicated to diversity, inclusion and ethical business practices and are passionate about creating a positive workplace where everyone can thrive.

We are committed to providing equal opportunities and actively encourage suitably qualified applicants from all backgrounds to apply.

If you require any assistance throughout the recruitment process, please contact *******@konicaminolta.com.au

Join Our Team

Join our team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change, and work alongside colleagues from diverse backgrounds and experiences.

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