Field Service Engineer

Tomra; Australia; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Birthday leave

Superannuation employer contributions

Parental leave

Onsite car parking

Employee referral bonus

Global career opportunities

Job summary

TOMRA Food is seeking a Field Service Engineer to deliver high quality mechanical service, ensuring machine performance and great customer experiences. You will install, commission, test, and maintain systems, diagnose issues, and perform preventative maintenance across customer sites, while communicating clearly with customers and internal teams.

The role requires 3+ years in field service, a mechanical/electrical trade or equivalent, and strong customer service skills.

Qualifications

• Industrial trade qualification or equivalent degree/diploma.
• 3+ years experience as field service engineer or similar.
• Experience troubleshooting mechanical equipment.
• Proficient in PC building and diagnostic testing.
• Good written/verbal communication and customer service skills.

Responsibilities

• Ensure mechanical systems meet customer expectations.
• Respond to field issues promptly and communicate plan/costs.
• Install, commission, test, integrate, maintain and repair machines.
• Inspect service components (sprockets, chains, belts, bearings, gearboxes).
• Diagnose equipment issues and drive resolution.
• Perform preventative maintenance and pre/post-season servicing.
• Maintain updates with sales leadership and CCC team.
• Address customer complaints professionally and timely.
• Promote a safety-first culture at all times.

Skills

Field service

Mechanical troubleshooting

Customer service

Reading technical procedures

Problem solving

Communication

Safety culture

Education

Industrial trade qualification (mechanical, mechatronics, electrical)

Tools

PC building/repair

MS Office

Job description

TOMRA Foodis a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sureEvery Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people toinnovate, showpassionin their work and beresponsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

TheField Service Engineer(FSE) is responsible for delivering high quality mechanical service to ensure enhanced machine performance and an excellent customer experience. Our Field Service Engineers are proactive, think critically, take initiative and are responsible for ensuring our solutions are delivered, installed, and maintained on an on-going basis.

Field Service Engineers have an aptitude for machine operations and mechanical systems. You are responsible for supporting customer production requirements by ensuring mechanical integrity, performance, and reliability across all stages - from installation and commissioning through preventative maintenance and ongoing service. This includes working with components such as sprockets, shafts, bearings, gearboxes, motors, chains, belts, and structural assemblies.

The Field Service Engineer worksclosely with customers and colleagues to diagnose mechanical issues, carry out repairs and improvements, and support consistent system performance. Collaboration, clear communication, and a strong focus on safe mechanical working practices are essential, helping to maintain TOMRA’s global reputation for quality, reliability, and engineering excellence.

Key responsibilities:

• Ensure mechanical systems are performing to customer expectations
• React to mechanical machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costs
• Perform field service work at customer sites which includes mechanical installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
• Install, inspect, and service mechanical components such as sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, and guarding
• Analyze, evaluate and diagnose mechanical equipment; troubleshooting machine problems through to resolution
• Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines
• Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s)
• Maintain close relationship with customer care centre (CCC) team and provide regular updates
• Address or elevate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner
• Promote a “Safety first” culture throughout the company, our customers, and our industry

About you:

• An industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing is preferred, or equivalent degree/diploma
• 3+years of experience as a field service engineer or equivalent education
• Relevant experience in troubleshooting either mechanical equipment
• Experience in PC building, repairing and diagnostic testing
• Working knowledge of PC and MS office suite, required
• Proven ability to read, analyse and interpret technical procedures and/or governmental regulations
• Ability to solve practical problems
• Experience with packaging and/or printing machinery, a plus
• Excellent customer service skills required
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Good written and verbal communication skills
• A positive attitude with a strong customer service mindset
• Experience engaging with customers in a service delivery environment

Physical Requirements:

• Able to perform frequent bending, kneeling, and standing, and work in confined spaces
• Ability to work under pressure
• Ability to lift up to 20 Kg., on a regular basis
• Ability to distinguish between the full range of colours in the colour spectrum
• No major food allergies that would impede ability to work around or near food, nuts, fruits, and vegetables

Work Environment:

• Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures
• Willingness and ability to work overtime, as requested

Travel:

• Ability and willingness to travel extensively up to 40% of the time
• Must be able to drive without restrictions and possess a valid Driver’s License
• Must be able to obtain a valid passport for travel

Why work for us:

• Birthday leave - have a day off on us!
• Superannuation employer contribution paid on top of base salary
• TOMRA provides eight weeks of fully paid parental leave to all eligible employees
• Onsite car parking
• Employee referral bonus
• Jubilee program
• Employee Assistance Program (EAP)
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed.
• We love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged
• We care for the planet and want to make a difference for the future

At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.