Field Service Dispatch & Operations Coordinator

Leto Technology Pty Ltd; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

LETO Technology Pty Ltd in Melbourne is seeking a Field Service Coordinator to manage the daily flow of work for Field Service Engineers. You will dispatch jobs, communicate with customers on readiness and ETAs, and ensure service standards are met with accurate documentation.

You will also handle spare parts, warranty claims, and service contracts, while maintaining CRM/ERP records and generating daily performance reports for leadership.

Responsibilities

• Dispatch jobs for Field Service Engineers.
• Communicate with customers on readiness and ETAs.
• Ensure service standards are met with accurate documentation.
• Handle spare parts, warranty claims, and service contracts.
• Maintain CRM/ERP records.
• Generate daily performance reports for leadership.

Job description

LETO Technology Pty Ltd in Melbourne is seeking a Field Service Coordinator to manage the daily flow of work for Field Service Engineers. You will dispatch jobs, communicate with customers on readiness and ETAs, and ensure service standards are met with accurate documentation.

You will also handle spare parts, warranty claims, and service contracts, while maintaining CRM/ERP records and generating daily performance reports for leadership.