Field Service Delivery Lead

Downer; Sydney; On-site; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Training and development

Internal vacancies

Healthcare discounts

Car novated leasing

Employee assistance program

Job summary

Downer is seeking a Service Delivery Supervisor to join our Government and Integrated Facilities Management team in Sydney. You will coordinate programmed works, validate scopes, and manage priorities across the Inner City region, reporting to the Team Lead.

Daily duties include safety inspections, maintaining accurate work order records, and building strong customer relationships to deliver high-quality outcomes for essential services.

Qualifications

• Experience coordinating programmed works and managing priorities.
• Strong stakeholder management across internal/external teams.
• Able to process high-volume work orders with accurate admin in management systems.

Responsibilities

• Schedule programmed works and validate client scopes, including variations.
• Conduct progress and safety inspections based on activity trends.
• Ensure all work order data is accurately captured in management systems.
• Build and maintain strong relationships with customers.
• Complete pre-, mid- and post-work inspections with documentation in the system.

Skills

Stakeholder management

Administrative skills

Time management

Education

Trade Certificate (Mechanical / Electrical)

Driver's Licence

Job description

Downer is seeking a Service Delivery Supervisor to join our Government and Integrated Facilities Management team in Sydney. You will coordinate programmed works, validate scopes, and manage priorities across the Inner City region, reporting to the Team Lead.

Daily duties include safety inspections, maintaining accurate work order records, and building strong customer relationships to deliver high-quality outcomes for essential services.