Parts Sales Coordinator

WesTrac; Guildford; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Parental leave & carer leave

Novated leasing

Income protection

600+ retail discounts

Health discounts

Fitness Passport

Employee Assistance Program

Referral bonus up to $5000

Employee share plan

Job summary

WesTrac in Guildford, Western Australia, is seeking a Part Sales Coordinator for a 6-month secondment to join our Parts Sales team. In this customer-facing, phone-based role, you will identify machine parts, offer cost-effective delivery solutions, and process parts orders accurately to meet customer needs.

The role requires excellent customer service, parts knowledge, and strong admin skills across inventory and warehouse systems.

Qualifications

• Customer service and sales experience within automotive or heavy industry.
• Parts identification experience or exposure to automotive, mining or heavy equipment industries.
• Ability to manage challenging customer situations with a solution-focused mindset.
• Strong administrative and system proficiency with high attention to detail across MF Office, inventory and warehouse systems.

Responsibilities

• Deliver high-quality, customer-focused service by responding to phone and in-person inquiries.
• Accurately identify and source machine parts and coordinate timely delivery.
• Process parts orders and inquiries promptly with attention to inventory and warehouse systems.
• Resolve customer issues and support sales outcomes through problem-solving and collaboration with internal teams.

Skills

Customer service

Sales experience

Parts identification

Administrative skills

Computer skills (MF Office)

Tools

Inventory management systems

Warehouse systems

Job description

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Under the guidance of the Part Sales Supervisor, the Part Sales Coordinator will join our Parts Sales team on a 6 month secondment at our Guildford, Parts Distribution Centre. In this pivotal customer-facing and phone-based role, you'll adeptly locate and identify machine parts, providing cost-effective solutions for swift delivery. Additionally, meticulous attention will be given to processing all parts orders and inquiries promptly and accurately.

Roster – 5 Days, 8 Hrs/Day

What You'll Do:

• Deliver high-quality, customer-focussed service by responding to phone and in-person enquiries, ensuring a positive and seamless
• Accurately identify and source machine parts, providing cost-effective solutions and coordinating timely delivery to meet customer needs
• Process parts orders and enquiries promptly, maintaining attention to detail across systems such as inventory management and warehouse platforms
• Resolve customer issues and conflicts effectively while pro-actively supporting sales outcomes through problem-solving, negotiation and collaboration with internal teams.

Skills & Experience:

• Customer service and sales experience within automotive or heavy industry.
• Parts identification experience or exposure to the automotive, mining or heavy equipment industries and ability to recommend practical and cost-effective solutions
• Manage challenging customer situations calmly, applying a solution-focussed mindset to resolve issues quickly and professionally
• Strong administrative and system proficiency – with a high attention to detail, solid computer skills across MF Office, inventory management and warehouse systems.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.