Field Safety and Quality Specialist

NBN Co; Gosford; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

18 weeks parental leave

Flexible holidays

Discounted gym memberships

Novated leasing options

Inclusive work culture

Job summary

nbn is seeking a Field Safety and Quality Specialist for our Central Coast, NSW operations. This field-based role requires travel, with responsibilities spanning safety assurance, quality inspections, and collaboration with field crews to meet nbn standards.

You will mentor DP crews and engage with customers, ensuring safe, compliant work practices. Experience in civil or telecom field operations and knowledge of copper/fibre installation are essential.

Qualifications

• Experience in Civil or Telecommunications field operations with knowledge of telecom construction methods.
• Strong understanding of copper and fibre installations and testing processes.
• Hands-on field engineering experience, especially troubleshooting and resolving issues.

Responsibilities

• Conduct field safety assurance activities and quality inspections on workers and infrastructure.
• Ensure compliance with nbn standards and rectify non-conformances.
• Mentor and guide Delivery Partner crews and supervisors for safer, higher-quality delivery.
• Engage with customers and community representatives to address quality concerns and brief stakeholders.

Skills

Field operations experience

Copper and fibre tech

Field engineering hands-on

Troubleshooting during testing

Customer and stakeholder engagement

Coaching DP crews

Aerial network construction

Job description

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future - with us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and employee benefits.

This role is based in the Central Coast, NSW area.

As this is a field-based position, flexibility to travel is essential.

nbn employee benefits:

• 18 weeks of paid parental leave
• Options to purchase leave and flexible holidays
• Discounted gym memberships + other corporate benefits
• Options for salary sacrificing including novated leasing and many more.
• An inclusive work culture that priorities balance and wellbeing
• A company that offers ongoing training and support with a focus on your career growth and professional development.

A bit about your role

As the Field Safety and Quality Specialist, you will be responsible for conducting front-line safety assurance activities and physical quality inspections on nbn workers and infrastructure. Your role will ensure compliance with all quality requirements taking necessary actions to rectify any non-compliance with nbn standards. Additionally, you will provide mentoring and guidance to support the effective planning and delivery of works and provide input and recommendations to enhance safe working practices and quality processes.You will be provided with a company vehicle, laptop, tools, uniform, and phone (or device allowance).

You will predominantly undertake both pre and post compliance activities covering the full range of field tasks across all our technologies which include: FTTP (Fibre to the Premise), FTTN (Fibre to the Node), FTTB (Fibre to the Building), FTTC (Fibre to the Curb), HFC (Hybrid Fibre Coaxial), FW (Fixed Wireless) and SAT (Satellite).

A bit about you

If this sounds like the role for you, it’s likely you bring strong experience in a Civil or Telecommunications Field Operations environment, with a solid understanding of telecommunications construction and activation methodologies. You’re knowledgeable in copper and fibre technologies and their installation processes and ideally have hands‑on experience in field engineering—particularly troubleshooting during testing phases and resolving exchange-related issues.

Your ability to effectively engage with customers and stakeholders, especially when delivering technical or construction briefings, sets you apart. You’re confident in coaching and upskilling Delivery Partner (DP) crews and supervisors, fostering a culture of continuous improvement. Experience in aerial network construction is considered a significant asset, as is familiarity with NSW-specific legislation and operational practices.

You’re a strong communicator who can guide, mentor, and motivate team members while building solid relationships with internal and external stakeholders. You collaborate effectively with other safety and quality team members to maintain a consistent and aligned approach, and you’re adept at engaging with customers and community representatives to address any quality-related concerns.

Application Process

You may find that your experience does not match every requirement listed but, if this role has piqued your interest or resonates with where you are in your career, we encourage you to apply rather than self-select out. We are interested in transferable skills, and your skills and perspective could be exactly what we would value to strengthen our team.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee‑led diversity pillars.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing***********@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Please note that this role is a permanent opportunity and applications will close at midnight on 27th November.

To be eligible for this role, you must have full working rights in Australia.