Field Operations Coordinator, Robotics Deliveries

Industrious Ventures

Gold Coast City

On-site

AUD 65,000 - 90,000

Full time

14 days+

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Job summary

Serve Robotics is expanding to the Gold Coast, and we're looking for our founding Operations team. This unique role launches and scales Australian operations from the ground up, working with autonomous delivery technology.

As an Operations Coordinator, you will ensure smooth daily operations across our commercial delivery network, execute against established strategies, and track metrics with accuracy. You will collaborate with supervisors to align with broader operational goals and drive

Qualifications

Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service).
Strong organizational, collaboration, and problem-solving skills.
Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
Demonstrated ability to work independently with minimal supervision.
Comfort with spreadsheets (Excel or Google Sheets).
Willingness to work flexible hours, including evenings and weekends, as operations require.
Comfortable driving mid-size utility vehicles as needed.
Valid U.S. driver’s license.

Responsibilities

Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
Open or close depots in accordance with scheduled shift.
Track and report key operational metrics to measure efficiency and highlight areas for improvement.
Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
Provide ad-hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.