Field Customer Support & Parts Sales Specialist

M3DICINE Pty Ltd; Bunbury; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Parental Leave

Novated Leasing

Income Protection Insurance

Employee Discounts

Training & Career Development

Zusammenfassung

WesTrac Bunbury is seeking a Customer Support Manager for our Construction team. This on-site, full-time role focuses on managing a portfolio of construction customers, driving aftermarket parts and service sales, and delivering product support solutions to maximise equipment performance and reduce total cost of ownership.

You’ll work closely with customers and internal teams, identify opportunities, lead engagement activities, and coordinate support solutions to deliver measurable growth across

Qualifikationen

• Strong relationship-building skills for long-term partnerships.
• Ability to identify value opportunities and engage customers.
• Knowledge of machinery, parts or service environments.

Aufgaben

• Build strong relationships with construction customers, becoming their trusted go‑to for advice, support and solutions.
• Grow parts and service opportunities through maintenance, repairs, rebuilds and service programs.
• Visit customers in the field to understand needs and maintain on-site connections.
• Manage sales pipeline and CRM to keep opportunities on track.
• Coordinate with internal teams to deliver practical solutions and exceptional service.
• Resolve issues to minimise downtime and keep operations running smoothly.

Kenntnisse

Strong Relationship Builder

Sales & Commercial Know‑How

Mechanical or Equipment Knowledge

Collaborative Approach

Natural Problem Solver

Jobbeschreibung

WesTrac Bunbury is seeking a Customer Support Manager for our Construction team. This on-site, full-time role focuses on managing a portfolio of construction customers, driving aftermarket parts and service sales, and delivering product support solutions to maximise equipment performance and reduce total cost of ownership.

You’ll work closely with customers and internal teams, identify opportunities, lead engagement activities, and coordinate support solutions to deliver measurable growth across