Field Automation Specialist

Tecan Australia Pty Ltd; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Compensation package

Progressive employment conditions

Exciting career opportunities

Wide range of training courses

International environment

Strong company culture

Global mindset

Job summary

Tecan Australia Pty Ltd is seeking a Field Automation Specialist in NSW to deliver top-tier technical support, install bench top solutions, and work with a global network of product experts. You will report to the Service & Consumables Manager and collaborate with Management, Sales, and Administration.

Ideal candidates have electronics/engineering background, 2+ years field service in medical tech, strong problem-solving, and willingness to travel domestically and internationally.

Qualifications

• Associate Diploma or higher in electronics or engineering discipline or similar.
• Minimum 2 years' experience providing field service in the medical technologies area (research, clinical diagnostic or analytical chemistry environment)
• Customer-centric approach with strong problem solving skills
• Strong organisational and time management skills to manage multiple tasks with tight deadlines
• Ability to work accurately and autonomously
• Fluent English; oral and written skills are essential
• Previous experience with SAP is advantageous
• Willingness to travel both domestically and internationally

Responsibilities

• Respond to problems or complaints and coordinate support.
• Develop and maintain technical and product knowledge for pre- and post-sales support.
• Follow local OH&S regulations and report safety concerns.
• Perform administrative tasks and service reporting.

Skills

Fluent English

Customer-centric

Problem solving

Time management

Autonomy

Travel flexibility

Electrical/electronics

Education

Associate Diploma or higher in electronics or engineering

Tools

SAP

Job description

Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Do you want to travel and work with one of the best teams in Australia whilst making a significant difference in how the world looks tomorrow? Interested in working with state-of-the-art, cutting-edge automation technology.

Then look no further and join our Service team

Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Do you want to travel and work with one of the best teams in Australia whilst making a significant difference in how the world looks tomorrow? Interested in working with state-of-the-art, cutting-edge automation technology.

Then look no further and join our Service team

Field Automation Specialist, NSW

What you will do

To provide the highest quality technical support for Tecan customers by servicing, supporting and installing Tecan bench top solutions and liquid handling products. This person works closely with Management, Sales, Service, and Administration personnel to maintain and support installed instruments. In this position, you will directly report to the Service & Consumables Manager.

You will provide the highest level of customer support with the assistance of a local and global network of Product experts.

Responsibilities will include:

• Responding to problems or complaints that arise, either by personal action or by securing the assistance and support from others in the organisation
• Developing and maintaining a high level of technical and application skills and product knowledge to provide the highest standard of pre- and post-sales support to customers
• Following all local safety procedures, regulatory requirements, State and Federal OH&S Regulations, and report any safety, quality or regulatory relevant concerns
• Administrative tasks: support of organisation e.g. answering of customer phone calls, emails, etc. Completion of all service reports and customer information effectively and consistently as deemed necessary by the company

What you bring along:

• Associate Diploma or higher in electronics or engineering discipline or similar
• Minimum 2 years' experience providing field service in the medical technologies area (research, clinical diagnostic or analytical chemistry environment)
• A customer centric approach with strong problem solving skills
• Strong organisational and time management skills in relation to manage multiple tasks with tight deadlines
• Ability to work accurately and autonomously
• Fluent English; oral and written skills are essential
• Previous experience with SAP is advantageous
• Willingness to travel both domestically and internationally

What you will get:

• Comprehensive Compensation and Benefits package
• Progressive employment conditions
• Exciting career opportunities
• Wide range of training courses
• International and diverse environment
• Strong company culture with rich history
• Global mindset

Applications close on Monday 9th November 2026

Tecan's purpose and vision.

Tecan's purpose is to improve people's lives and health. We do that by empowering customers to scale healthcare innovation globally, from life science to the clinic. Together, we are shaping a brighter, healthier future, for patients across the world.

We care about people - Join the market leader.

We collaborate with our customers in healthcare and the life sciences, from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant. This leads to scalable outcomes that are further reaching and ever more valuable to humankind.

We care about our culture.

Our values - trust, highest standards and ambition - are the cornerstones of our business and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work.

#lifescience #healthcare #automation #customer service