Fees and Reporting Officer

MU Murdoch University; Western Australia; On-site; AUD 82,000 - 100,000; Full time

Benefits offered by this job

Salary packaging options

Cultural Load and Indigenous Language/

Job summary

Murdoch University is seeking a Fees and Reporting Officer to support student fee and reporting functions. You will oversee fee collection, compliance with HELP legislation, OS-HELP eligibility, debt remission decisions, and refunds under the University’s Fee Rules.

You will also handle TCSI reporting obligations, balancing policy requirements with individual circumstances in a fair and considered manner. The role suits someone detail-focused and capable of managing sensitive cases.

Qualifications

• Degree with subsequent work experience; or an equivalent combination or relevant experience and/or education/training.
• Understanding of current regulatory requirements relating to student administration.
• Highly effective communication, customer service and interpersonal skills.
• Experience in administering financial programs including providing ongoing monitoring of compliance with relevant policies and procedures.
• Analytical and problem-solving skills.

Responsibilities

• Process fee collections and ensure compliance with HELP legislation and University requirements.
• Assess OS-HELP eligibility and evaluate remission of debt applications.
• Process refund requests in accordance with the University’s Fee Rules.
• Oversee reporting obligations under the TCSI framework.
• Make fair, policy-based decisions on remission of debt under special circumstances.
• Proactively follow matters through to achieve optimal outcomes for students.

Skills

Financial programs administration

Regulatory compliance

Communication

Analytical thinking

Customer service

Education

Degree or equivalent

Job description

About The Team

Join our dynamic Fees and Reporting team and play a vital role in core student administration functions, in collaboration with Admissions, the Enrolments and Progress team, and Completion and Graduations. As a member of our team, you will have the opportunity to make a meaningful impact on a student’s administrative journey.

Your New Role!

As a Fees and Reporting Officer, you will play a key role in supporting the University’s student fee and reporting functions. Your daily tasks will include fee collection, ensuring compliance with HELP legislation and University requirements, assessing OS-HELP eligibility, evaluating remission of debt applications, and processing refund requests in accordance with the University’s Fee Rules. Additionally, you will oversee reporting obligations under the Tertiary Collection of Student Information (TCSI) framework. We are seeking a candidate who can approach sensitive and complex cases with tact, empathy, and sound professional judgement. You will be a decision maker for remission of debt under special circumstances, balancing policy requirements with individual circumstances in a fair and considered manner. This position would suit someone who enjoys variety, is naturally curious, and likes to understand how their work contributes to the bigger picture. The successful candidate will take ownership of tasks, demonstrate strong attention to detail, and proactively follow matters through to achieve the best possible outcomes for students.

What We Offer You!

This Continuous Full Time (37.5 hours per week) attracts a remuneration of $82K – $100K (pro rata) plus 17% employer superannuation contributions. You’ll join a dynamic and talented team where diversity and innovation thrive. Our Silver-tier status in the Australian Workplace Equality Index (AWEI), awarded in 2025, reflects our commitment to LGBTIQA+ inclusion, equity, and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030. As well as the flexibility to maintain a work life balance, our staff enjoy a vibrant, natural campus with world‑class facilities, along with a variety of benefits, including:

• Salary packaging options – such as purchasing leave, gym membership, car parking permit
• Cultural Load and allowance – providing up to $8,944 per year to First Nations employees who are contributing cultural knowledge and perspectives beyond the scope of their role
• Indigenous Language Allowance
• Employee Assistance Program
• On‑campus services and facilities, such as a Childcare Centre, Gym, Vet Hospital, and Chiropractic Clinic
• Flexible work arrangements

What you’ll bring to the role:

• Degree with subsequent work experience; or an equivalent combination or relevant experience and/or education/training.
• Understanding of current regulatory requirements relating to student administration.
• Highly effective communication, customer service and interpersonal skills.
• Experience in administering financial programs including providing ongoing monitoring of compliance with relevant policies and procedures.
• Analytical and problem‑solving skills.

Please note, the successful candidate will be required to undertake a criminal record check in accordance with the University’s Criminal Record Screening Procedure and Employee Background Checks Procedure. Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role.

Please note visa sponsorship is not available for this position. Applicants are expected to have current and valid work rights in Australia.

Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Applications Close on 4 October 2026 (11:59pm AWST)

Contact Us For enquiries about the opportunity, please reach out to Alex Collins, Team Leader Fees and Reporting, at [e-mail] and quote JR105857 as the reference.

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce.

Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.

Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islanders, women, and individuals with disability.

At Murdoch, we pride ourselves on our diverse and vibrant workplace. We are committed to the recruitment and development of skilled and passionate people, who want to make a difference to the world around them.

With more than 24,000 students and 2000 staff across 4 campuses in the Perth area as well as centres in Singapore and Dubai, Murdoch has an ambitious agenda both locally and internationally.

With strong links to government, business and the community, Murdoch University will help you discover how to make a difference.

When you join our University, you’ll work alongside a team of hard‑working and dedicated professionals, while developing a fulfilling career in an inclusive and flexible workplace.

There’s never been a better time to join us.