Family Wellbeing Worker (Identified)

Wuchopperen Health Service Ltd; Cairns Regional; On-site; AUD 91,000 - 98,000; Full time

Benefits offered by this job

Salary package + 12% superannuation

Salary Sacrifice up to $15,899 tax‑adv

5 weeks annual leave

Personal leave 15 days pro rata

Professional development

Employee Assistance Program

Job summary

The Family Wellbeing Worker at Wuchopperen Health Service Ltd in Cairns works with Aboriginal and Torres Strait Islander families to provide holistic services. You will be the central contact, coordinating individual and family support aligned to case plans and the broader wellbeing strategy.

This Identified role requires a relevant degree, Blue Card, CPR, driver's license and commitment to cultural safety, with opportunities for professional development and a supportive team environment.

Qualifications

• Degree qualification in Community Services or similar field; experience in social services/case management preferred.
• Must hold current Blue Card (Working with Children Check) or be eligible for it.
• CPR certification or commitment to obtain within six weeks of employment.
• Vaccination against measles, mumps, rubella, varicella, pertussis and hepatitis B required.

Responsibilities

• Implement culturally relevant, holistic and strengths-based support services for Aboriginal and Torres Strait Islander children, youth and families.
• Engage and build strong, respectful relationships with families on referral.
• Develop flexible, culturally aligned service plans with families.
• Provide individual/family support, practical assistance, group work or events.
• Maintain links with service providers to deliver holistic case management.
• Advocate for family-led decision making and collaborate with agencies.
• Monitor, review and evaluate case plans and exit strategies.
• Identify training and professional development needs for effective care.

Skills

Communication

Interpersonal skills

Case management

Stakeholder liaison

Multidisciplinary teamwork

Leadership

Education

Degree in Community Services or similar

Tools

MS Office

Client information systems

Job description

Social, Community, Homecare and Disability employees grade 4

$91,065.00- $97,987.50 per annum

‘A culturally dynamic community where everyone thrives in health and wellbeing’.

Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.

Benefits of working with Wuchopperen:

We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them:

• Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
• 5weeks annual leave and 15 days personal leave pro rata.
• Commitment to professional development.
• EAP for employees and family members.

About the role:

The Family Wellbeing Worker is responsible for ensuring the family or individual family member has access to a range of holistic services as required. The Family Wellbeing Worker is the central contact and provides an integrated response to support the family or individual family members case plan.

The Family Wellbeing Worker is supervised by the Coordinator, Family Wellbeing Service and the position has no supervisory responsibilities.

This position works closely with the Coordinator and other members of the Family Wellbeing Team and maintains regular contact with other program staff to ensure effective outcomes for clients.

Key responsibilities:

• Work with the Coordinator Family Wellbeing Service to implement a culturally relevant, holistic and strengths-based, support service for Aboriginal and Torres Strait Islander children, young people and their families.
• Support and work closely with families upon referral to engage and build strong, respectful, genuine relationships with the family, children and other family members.
• Develop plans with family's that are flexible and culturally aligned to support positive collaboration.
• Provide individual and/or family support, practical support, group work or events to clients in accordance with agreed case plan goals and responsibilities.
• Develop and maintain strong links with a wide range of service providers to enable the provision of a holistic service that addresses the needs of the family as identified in case plans.
• Advocate, negotiate and support children and families to maximise a family led decision making perspective when working collaboratively.
• Work collaboratively and participate in key meetings with agencies and service providers where shared case management is contained in the client case plan.
• Work with the Coordinator to monitor, review and evaluate case plans and exit strategies by participating in regular case conference discussion and meetings.
• Work with the Coordinator to identify and participate in training and professional development to enable the effective implementation of a family centred, strengths based, case management model of care.
• Ensure collection and input of accurate client information and data, maintain case file notes and prepare case studies for reports.
• Develop and maintain working relationships with service providers to enable shared case management, referral pathways and ongoing support for clients after exiting the Service.
• Promote the Service locally through community engagement activities, networking and promotional activities.
• Participate in organisational and community activities to advance the health and wellbeing of Aboriginal and Torres Strait Islander people.
• Work within Wuchopperen’s Policies and Procedures including the Staff Code of Conduct and the Work Health and Safety requirements and contribute to continuous improvement processes to ensure compliance with relevant standards and safe, effective service delivery.
• Other duties as required, within your skills, experience and capacity.

Assessment of merit for this role will be based on the knowledge, skills and experience, potential for development and personal qualities. The competencies listed below are considered to the most critical for success in this role.

For applicants to be successful in this role, they should demonstrate:

• Demonstrated ability to work with Aboriginal and Torres Strait Islander families providing direct support services that increase parent/child attachment, improve parenting skills and develop coping and resilience.
• Knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures from an historical and contemporary perspective, including the ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
• Demonstrated ability to implement case management approaches to service delivery including the ability to undertake crisis intervention and work with individuals and families with complex needs.
• Extensively developed interpersonal and communication skills including the ability liaise with a range of stakeholders as well as effectively advocate for Aboriginal and Torres Strait Islander people.
• Demonstrated ability to work independently and in a multi-disciplinary team environment, prioritise and meet deadlines, deal with matters of a sensitive and confidential nature.
• Demonstrated ability to meet and work within the core values and behaviours of Wuchopperen.

Qualifications and experience:

• A degree qualification and/or Tertiary qualifications in Community Services or similar field demonstrated experience working in social service or case management role, human services and/or child protection setting. A lesser qualification would be considered where the applicant can demonstrate the acquisition of considerable skills and extensive and diverse experience relevant to the position.
• It is a condition of employment in this role for the employee to be, and remain, vaccinated against measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B.
• The Family Wellbeing Worker is an Identified position. It is a genuine occupational requirement that an Identified position be filled by an Aboriginal person or Torres Strait Islander person, as permitted by and arguable under section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).
• It is a condition of employment that all employees are holders of a current and valid ‘blue card’ or Working with Children Check. This is at your cost. Employment cannot continue or commence if you do not have a ‘blue card’ or if your ‘blue card’ is withdrawn or is disqualified.
• Possession of a current CPR certificate or commitment to obtain within the first six weeks of employment is essential.
• Possession of a current Queensland “CA” class driver’s licence is essential.
• Commitment to work within the principles of Aboriginal and Torres Strait Islander community control including a willingness to develop the leadership of Aboriginal and Torres Strait Islander staff.
• Ability to use Microsoft products and the ability to use or willingness to gain proficiency in the client information management systems.

Requirements:

• Hold a current Blue Card (for suitability to work with children and young people).
• Proof of qualifications is required to be provided prior to the commencement of duty.
• Possess a current driver’s licence.
• A commitment to adhere to Wuchopperen’s policies and procedures.

Applicants who do not address these requirements, will not be considered for shortlisting.

Note: Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government’s Blue Card Services website for more information.

The above is an Identified position. It is a genuine occupational requirement that an Identified position be filled by an Aboriginal or Torres Strait Islander person, as permitted by and arguable under section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).

Wuchopperen is a Child Safe Organisation and the safety and wellbeing of children is of utmost importance.

Closing date for applications: 5pm on Monday 16th March 2026