Family Wellbeing Team Leader – Indigenous Communities

ATSICHS Brisbane; Brisbane; On-site; AUD 102,000 - 125,000; Full time

Benefits offered by this job

Salary shown in job post

Laptop provided

Mobile phone

FBT entertainment benefits

Flexible rostering

Training opportunities

Employee Assistance Program

Annual staff gathering

Job summary

ATSICHS Brisbane is seeking a Family Wellbeing Team Leader to guide frontline teams delivering culturally safe services to Aboriginal and Torres Strait Islander families. The role combines in-field mentoring, coaching, and performance data to improve client outcomes and program quality.

You will support staff across intake, referrals, and wrap-around care, engage with partner services, manage staff workflows, ensure safety standards, and contribute to strategic planning within the Family

Qualifications

• Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.
• Diploma in relevant Community/Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field.
• Demonstrated ability to understand and apply child safety and social work theoretical frameworks of practice, aligning client interventions based upon scaffolding client self-awareness, agency, and empowered sustainable behaviour change interventions.
• In-depth technical knowledge of relevant social care legislation (child protection, housing etc.) and ability to guide staff on legislative requirements.
• Demonstrated knowledge and experience in team management, including directing staff workflow and client quality. Forward plan operational constraints, team culture, and forecasting 12-month operational change priorities.
• Ability to support staff in applying sound social service and child protection practice reasonings to influence stakeholders (Child Safety, Schooled, Hospitals etc.). Develop strong team working culture to motivate staff and sustain behaviour change in influencing others.
• Demonstrated ability to connect numerous internal ATSICHS programs and services to activate wrap-around care for families, trading-off and negotiating resources across the organisation and between other teams to achieve client impact.
• With the support of Manager and operational policies, ability to problem solve barriers to service provision, while adhering to client risk and safety standards.

Responsibilities

• Diligent tracking of intake waitlist, ensuring contact with clients around expected service timeframe and awareness of referral.
• Assertively support staff with low initial engagement to consent achievement rates aiming for an 80% program success rate.
• Ensure all staff complete the 'Worker Safety Assessment' prior, and directly after, first home visit, ensuring a safe working environment culture is developed in team.
• Ensure all staff facilitate ATSICHS 'Narrative Assessment Tools' and are completed in full by client ensuring the voices of clients are imbedded in their assessment.
• Ensure staff facilitate FLDM meetings with broader family kin, gaining family consensus on their challenges and path forward.
• Lead the coaching of staff to consistently implement client empowerment interventions between key worker and clients.
• Ensure staff utilise internal ATSICHS services, coordinating to ATSICHS medical, dental, kindy, and allied health services, as part of case plan.
• Lead the delivery of client feedback and brief wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to be utilised by staff upon every face-to-face interaction.

Skills

Case management

Family support

Child protection

Housing

Youth support

Staff management

Education

Bachelor's degree in a relevant social services field

Diploma in relevant Community/Services field

Job description

ATSICHS Brisbane is seeking a Family Wellbeing Team Leader to guide frontline teams delivering culturally safe services to Aboriginal and Torres Strait Islander families. The role combines in-field mentoring, coaching, and performance data to improve client outcomes and program quality.

You will support staff across intake, referrals, and wrap-around care, engage with partner services, manage staff workflows, ensure safety standards, and contribute to strategic planning within the Family