Family Support Worker

Iaawg; Young; On-site; AUD 53,000 - 71,000; Part time

Benefits offered by this job

Salary packaging (NFP)

Counselling support

Volunteering opportunities

Extra leave

Job summary

Mission Australia invites applications for a part-time Family Support Worker in Young, NSW. The role offers 25 hours per week from 9:30 AM to 2:30 PM during term time with flexibility in school holidays.

The position supports families through the Medicare Mental Health Centre, providing wrap-around services, parenting skills, and connection to services, contributing to safer, stronger families. Applicants should have a relevant diploma or higher, prior case management experience, and clearances.

Qualifications

• Relevant Diploma qualifications or higher in Community Services, Mental Health, AOD or equivalent.
• Experience in case management and delivery of living skills and/or parenting programs.
• Knowledge of issues facing vulnerable families and their children.
• Current First Aid and CPR Certificate.
• Current NSW Driver’s Licence.
• National police history check and Working with children/vulnerable persons clearance required.

Responsibilities

• Engage families in partnership with Medicare Mental Health Centre.
• Provide strengths-based holistic case management to families.
• Conduct assessments to identify family needs.
• Develop and implement tailored support plans.
• Offer guidance and resources to promote healthy environments for children.
• Advocate for families and children's needs within the community.
• Support parents to implement strategies and build necessary skills.
• Facilitate evidence-based parenting programs for families.
• Provide on-call services for the program when required.
• Document all client services and maintain up-to-date files.
• Work with Mission Australia and Medicare Mental Health Centre to follow program guidelines.

Education

Diploma or higher in Community Services / Mental Health / AOD

Job description

Permanent Part Time | 25 Hours per week Working 9:30 AM - 2:30 PM with flexibility during school holidays $62152 + Super + Not for Profit Salary Packaging Location: Young NSW 2594 Make a meaningful difference to the lives of Australians in need!

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Mission Australia are delighted to be a partner in the Medicare Mental Health Centre for the Murrumbidgee region. At the Medicare Mental Health Centre, we provide a safe and welcoming place for adults, their families, and friends, who may be in distress, facing mental health challenges or crisis. The centre provides mental health care or help to find the right support services for the individual needs of the client and their families. The Family Support Workers are a vital part of the support team at Medicare Mental Health Centre, providing wrap around supports to families to ensure that they develop parenting skills, and helps them connect with schools, the service system, and other supports in the community. This role is designed for those seeking school-hours employment, offering flexibility during school holidays to support work‑life balance. It is ideal for parents or caregivers who want to align work with school schedules, reducing the stress of after‑school care. You will enjoy predictable hours (9:30 AM – 2:30 PM) that allow you to manage family commitments while contributing meaningfully to the community. Mission Australia values flexibility and understands the importance of family, making this position perfect for those who prioritise both career and home life. Although this is not an identified position, we strongly encourage Aboriginal and Torres Strait Islander people to apply.

Your Key Responsibilities

• Work in partnership with Medicare Mental Health Centre to engage families who are at risk of significant harm.
• Provide strengths based holistic case management practice to families experiencing mental health challenges.
• Conduct assessments to identify the needs of families.
• Develop and implement tailored support plans to address identified needs.
• Offer guidance and resources to families to promote healthy and safe environments for children.
• Advocate for the needs and rights of families and children within the community.
• Support parents to implement strategies and develop the necessary skills and resources.
• Facilitate evidence based parenting programs for families.
• Provide on‑call services for the program when required.
• Document all client services and maintain accurate and up to date client files.
• Work under general direction with Mission Australia and Medicare Mental Health Centre to ensure that program guidelines are adhered to.

Requirements for Success

• Relevant Diploma Qualifications or higher in Community Services, Mental Health, AOD and/or relevant industry experience
• Experience in case management and the delivery of living skills and / or parenting programs.
• Knowledge and understanding of issues facing vulnerable families and their children.
• Current First Aid and CPR Certificate
• Current NSW Driver’s License
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work – every day you know you’re making a real difference
• Not‑for‑profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.

Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long‑term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence‑based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves.

Learn more about Mission Australia and our purpose.