Family Support Worker

VERITY CARE SERVICES PTY LTD; Australian Capital Territory; On-site; AUD 55,000 - 70,000; Full time

Job summary

VERITY CARE SERVICES PTY LTD is seeking a compassionate Family Support Worker to assist individuals and families facing social, emotional and practical challenges. You will work with Social Workers and Welfare Workers to connect families with services and strengthen their support networks.

Key responsibilities include assessing needs, planning tailored programs, providing practical guidance, coordinating referrals and advocating for client access to resources, including housing, health and

Qualifications

• More than one year of relevant full-time experience in family support, community services, welfare, disability services or a similar role.
• A relevant qualification or certificate in Community Services, Child, Youth and Family Intervention, Social Services or a related field.
• Strong communication, interpersonal and organisational skills.
• Ability to work respectfully with families from diverse cultural and social backgrounds.
• Sound skills in assessing needs, maintaining records and coordinating referrals.
• Ability to work independently and collaboratively with other professionals.
• Willingness to undertake relevant worker screening and background checks.

Responsibilities

• Interview clients and families to identify their needs, strengths and the nature and extent of difficulties they are experiencing.
• Plan, develop and implement educational, training and support programs tailored to individual and family needs.
• Provide practical assistance and guidance to help families manage daily challenges and build parenting, communication and household management skills.
• Assist Social Workers and Welfare Workers with delivering services and implementing family support plans.
• Support families caring for children and people with disability, encouraging safe environments, positive relationships and independence.
• Monitor client progress, maintain accurate case notes and prepare reports on support outcomes and emerging concerns.
• Refer clients to appropriate agencies for additional assistance, including housing, health, welfare, employment, education and training services.
• Identify community needs, available resources and gaps in services affecting clients and their families.
• Liaise with community groups, welfare agencies, government bodies and other organisations to coordinate assistance and promote awareness of available services.
• Advocate for families and assist them in communicating their needs and accessing appropriate support.
• Assist with preparing funding and resource submissions and reports to relevant agencies, where required.
• Follow safeguarding, confidentiality, professional boundaries and incident reporting procedures.

Skills

Strong communication

Interpersonal skills

Organisational skills

Cultural awareness

Education

Community Services qualification

Job description

We are seeking a compassionate and reliable Family Support Worker to support individuals and families experiencing social, emotional and practical difficulties. Working alongside Social Workers, Welfare Workers and other professionals, you will help families access services, strengthen their support networks and develop skills that promote wellbeing and independence.

Key responsibilities

• Interview clients and families to identify their needs, strengths and the nature and extent of difficulties they are experiencing.
• Plan, develop and implement educational, training and support programs tailored to individual and family needs.
• Provide practical assistance and guidance to help families manage daily challenges and build parenting, communication and household management skills.
• Assist Social Workers and Welfare Workers with delivering services and implementing family support plans.
• Support families caring for children and people with disability, encouraging safe environments, positive relationships and independence.
• Monitor client progress, maintain accurate case notes and prepare reports on support outcomes and emerging concerns.
• Refer clients to appropriate agencies for additional assistance, including housing, health, welfare, employment, education and training services.
• Identify community needs, available resources and gaps in services affecting clients and their families.
• Liaise with community groups, welfare agencies, government bodies and other organisations to coordinate assistance and promote awareness of available services.
• Advocate for families and assist them in communicating their needs and accessing appropriate support.
• Assist with preparing funding and resource submissions and reports to relevant agencies, where required.
• Follow safeguarding, confidentiality, professional boundaries and incident reporting procedures.

Qualifications and experience

• More than one year of relevant full-time experience in family support, community services, welfare, disability services or a similar role.
• A relevant qualification or certificate in Community Services, Child, Youth and Family Intervention, Social Services or a related field.
• Strong communication, interpersonal and organisational skills.
• Ability to work respectfully with families from diverse cultural and social backgrounds.
• Sound skills in assessing needs, maintaining records and coordinating referrals.
• Ability to work independently and collaboratively with other professionals.
• Willingness to undertake relevant worker screening and background checks.