Family Participation Program Facilitator

Central Queensland Indigenous Development; Hervey Bay; On-site; AUD 70,000 - 90,000; Full time

Job summary

Central Queensland Indigenous Development invites applications for a Family Participation Program Facilitator to support the Team Leader in achieving client engagement and outcomes within our community-focused services across Central Queensland.

You will coordinate family-led decision making meetings, prepare participants, liaise with staff and partners, develop family-led plans, and maintain accurate records while upholding quality and safety standards.

Qualifications

• Aboriginal and/or Torres Strait Islander heritage is required.
• Experience in developing and managing case plans is preferred.
• Strong communication skills, both spoken and written.
• Demonstrated ability to work independently and manage tasks.
• Knowledge of local Indigenous community and networks.

Responsibilities

• Manage and coordinate family led decision making meetings, referrals, participants and facilitation.
• Ensure compliance with legislative principles and requirements for family meetings.
• Prepare participants to participate and ensure understanding of meeting purpose.
• Obtain views from those unable to attend meetings.
• Manage conflicts within the family led decision making process.
• Liaise with internal staff and department as required.
• Assist families in developing family led plans for department submission.
• Maintain accurate records of case plans and related information.
• Develop and maintain relationships with referral partners and service providers.
• Contribute to ISO 9001:2015 and HSQS compliance.
• Adhere to CQID Workplace Health & Safety policies and procedures.
• Perform other duties as directed by Team Leader/Manager.

Skills

Aboriginal and/or Torres Strait Island

Case plan development

Microsoft Office

Physical ability

Communication skills

Self-motivation

Local Indigenous community knowledge

Education

Tertiary qualifications in Human Services

Tools

Microsoft Office

Job description

Family Participation Program Facilitator

CQID is experiencing enormous organisational growth across all services and seeking suitable candidates for a range of positions.

CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Bundaberg, Emerald, Gladstone, Hervey Bay, Longreach, Maryborough and Woorabinda.

A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being an Employer of Choice.

Purpose of the Position

The Facilitator’s primary role is to support the Team Leader to achieve client engagement and client outcomes.

Responsibilities and Duties

• Manage and coordinate the family led decision making meetings process including referrals, identifying, and coordinating participants, and facilitating meetings.
• Ensure the family led decision making process is facilitated in accordance with legislative principles and requirements.
• Prepare people to participate in family meetings, including ensuring that all participants have a clear understanding of the purpose of the family led meeting.
• Obtain the views of persons who are unable to attend the family meeting.
• Manage conflict that may occur within the family led decision making process.
• Liaise with relevant internal staff and the department
• Assist families in developing family led plans for submission to the department.
• Maintain accurate records of case plans and other relevant information in accordance with departmental guidelines.
• Develop and maintain positive and professional relationships with referral partners and other service providers
• Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
• At all times work within CQID’s Workplace Health & Safety approach, Policies and Procedures
• Other responsibilities as directed by the Team Leader/Manager

Qualifications and Experience

• Holds a current C Class Queensland Driver’s Licence
• Tertiary qualifications in Human Services
• Current Working with Children Check, “Blue Card”
• Qualifications or knowledge related to Child Protection
• Holds or is willing to obtain a First Aid and CPR Certificate
• Experience at successful service delivery to Aboriginal and Torres Strait Islander people
• Experienced in client engagement and case collaboration

Skills and Attributes

• Aboriginal and/or Torres Strait Islander heritage
• Experience in developing and managing case plans
• Competent in use of Microsoft Office software
• Physical ability to undertake job responsibilities
• Ability to communicate effectively; spoken and written
• Self-starter, motivated and able to self-manage work tasks
• Strong connection to and knowledge of local Indigenous Community