Strong in Family & Culture Facilitator

Central Queensland Indigenous Development Inc.; Bundaberg; On-site; AUD 80,000 - 86,000; Full time

Job summary

CQID in Bundaberg, Queensland is seeking an entry-level Full-time role to help reunify disconnected children with family and kin. You will conduct family finding, engage communities, and implement care plans under the Strong in Family & Culture framework.

The position requires travel, strong communication, and a commitment to culturally safe practice. Responsibilities include researching extended networks, documenting genograms, and collaborating with the SFC team to support positive outcomes

Qualifications

• Current C Class licence and valid WWC/Blue Card.
• First Aid/CPR certificate in place or willing to obtain.
• Experience delivering services to Aboriginal and Torres Strait Islander people.
• Knowledge of Child Protection frameworks and practice.

Responsibilities

• Provide case facilitation for family finding and reunification.
• Research, locate and engage family, kin and significant others.
• Develop and implement individualized reunification plans.
• Maintain client records and report progress and outcomes.
• Build positive relationships with families, colleagues and stakeholders.
• Contribute to policies and practice standards.
• Support team members and uphold CQID quality standards.
• Fulfill ISO HSQS compliance duties and workplace safety.

Skills

Experience with Aboriginal & Torres

Culturally safe communication

Effective written & spoken English

Client engagement & case collaboration

Record information accurately

Travel ability

Education

C Class Queensland Driver's Licence

Working with Children Check (Blue Card)

First Aid and CPR Certificate

Child Protection knowledge or qualifications

Job description

Bundaberg, Queensland 4670, Australia A$80,015.1 - A$85,799.32

Full-time Contract Entry Level

Posted 28 Sep 2026

Description

CQID is experiencing organisational growth across all services and seeking suitable candidates for a range of positions.

CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Bundaberg, Emerald, Gladstone, Hervey Bay, Longreach, Maryborough and Woorabinda.

A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being a Employer of Choice.

Purpose of the Position

This role takes responsibility for finding family and kin to connect and reunify disconnected children, by executing and continually improving the Strong in Family & Culture Family Finding and Reunification procedures.

Responsibilities and Duties

• Provide case facilitations to the Strong in Family & Culture (SFC) in all aspects related to family finding and reunification
• Using a variety of processes and mechanisms, diligently and proactively research, identify, locate and engage additional family, kin and significant others in the child/young person’s life.
• Develop individualised family finding and reunification plans for approval by the Manager, and implement the plans to achieve timely results
• Maintain excellent family finding (including genograms) and reunification client and family records, and report on progress and outcomes.
• Establish and maintain positive and productive working relationships with colleagues, families and stakeholders
• Contribute to the development of policies, procedures, and standards in relation to practice
• Provide support to Strong in Family and Culture team members as appropriate for a case facilitator
• Work always to advance the reputation of CQID and undertake additional relevant duties as required
• Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
• At all times work within CQID’s Workplace Health & Safety Policies and Procedures
• Other responsibilities as directed by the Manager/Team Leader

Qualifications and Experience

• Holds a current C Class Queensland Driver's Licence
• Current Working with Children Check, "Blue Card"
• Holds or is willing to obtain a First Aid and CPR Certificate
• Experience at successful service delivery to Aboriginal and Torres Strait Islander people
• Qualifications or knowledge relating to Child Protection
• Experienced in client engagement and case collaboration
• Ability to work in a culturally safe and competent way
• Excellent ability to communicate effectively and respectfully in varying settings such as with families, children, stakeholders and colleagues; both verbal and written
• Understanding of Human Services Quality Framework and Quality Assurance Processes
• Ability to record information accurately through client management and genogram systems

Skills and Attributes

• Aboriginal and/or Torres Strait Islander heritage – [Note: Non-Indigenous applicants will only be considered if no suitable Indigenous candidates are attracted in the first round of applicants]
• Knowledge of the Child Protection Act 1999
• Competent in use of Microsoft Office and client management system software
• Physical ability to undertake job responsibilities, including the capacity to travel away from home to achieve family finding and reunification goals
• Ability to communicate effectively; spoken and written Outcome orientated, self-starter, motivated and able to self-manage work tasks and achieve results
• Demonstrable capacity to find family and achieve positive outcomes for children and families
• Understanding and knowledge of the child protection system Strong advocate for children, young people and families
• Thorough understanding of and ability to practice a strength based and culturally sensitive approach with children/youth, their parents and extended family/kin.
• An awareness of Aboriginal and/or Torres Strait Islander culture and society, the issues relating to Aboriginal children and family welfare and the ability to effectively communicate with Aboriginal families.
• Strong connection to and knowledge of local Indigenous Community