Family Participation Facilitator

Central Queensland Indigenous Development; Australia; Sur place; AUD 65 000 - 95 000; Plein temps

Résumé du poste

Central Queensland Indigenous Development seeks a Facilitator to support the Team Leader in achieving client engagement and outcomes across CQID’s services.

The role focuses on coordinating family-led decision making meetings, preparing participants, and liaising with staff to deliver effective community outcomes in Queensland’s Central region.

Qualifications

• Holds a current C Class Queensland Driver’s Licence.
• Tertiary qualifications in Human Services.
• Current Working with Children Check, “Blue Card”.
• Qualifications or knowledge related to Child Protection.
• Holds or is willing to obtain a First Aid and CPR Certificate.
• Experience at successful service delivery to Aboriginal and Torres Strait Islander people.
• Experienced in client engagement and case collaboration.

Responsabilités

• Coordinate and manage family-led decision making meetings and referrals.
• Ensure the family-led decision making process aligns with legislative principles and requirements.
• Prepare participants for meetings and ensure understanding of meeting purposes.
• Obtain views from those unable to attend.
• Manage conflicts within the family-led decision making process.
• Liaise with internal staff and the department.
• Assist families in developing family-led plans for submission to the department.
• Maintain accurate case records per departmental guidelines.
• Develop and maintain positive relationships with referral partners and service providers.
• Contribute to organisation’s ISO 9001:2015 HSQS compliance.
• Uphold CQID’s WHS policies and procedures.
• Perform other duties as directed by the Team Leader/Manager.

Connaissances

Driver's Licence (C Class)

First Aid & CPR

Child Protection knowledge

Case planning / case collaboration

Communication skills

MS Office

Indigenous community knowledge

Self-management

Formation

Tertiary qualification in Human Services

Description du poste

CQID is experiencing enormous organisational growth across all services and seeking suitable candidates for a range of positions.

CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Bundaberg, Emerald, Gladstone, Hervey Bay, Longreach, Maryborough and Woorabinda.

A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being an Employer of Choice.

Purpose of the Position

The Facilitator’s primary role is to support the Team Leader to achieve client engagement and client outcomes.

Responsibilities and Duties

• Manage and coordinate the family led decision making meetings process including referrals, identifying, and coordinating participants, and facilitating meetings.
• Ensure the family led decision making process is facilitated in accordance with legislative principles and requirements.
• Prepare people to participate in family meetings, including ensuring that all participants have a clear understanding of the purpose of the family led meeting.
• Obtain the views of persons who are unable to attend the family meeting.
• Manage conflict that may occur within the family led decision making process.
• Liaise with relevant internal staff and the department
• Assist families in developing family led plans for submission to the department.
• Maintain accurate records of case plans and other relevant information in accordance with departmental guidelines.
• Develop and maintain positive and professional relationships with referral partners and other service providers
• Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
• At all times work within CQID’s Workplace Health & Safety approach, Policies and Procedures
• Other responsibilities as directed by the Team Leader/Manager

Qualifications and Experience

• Holds a current C Class Queensland Driver’s Licence
• Tertiary qualifications in Human Services
• Current Working with Children Check, “Blue Card”
• Qualifications or knowledge related to Child Protection
• Holds or is willing to obtain a First Aid and CPR Certificate
• Experience at successful service delivery to Aboriginal and Torres Strait Islander people
• Experienced in client engagement and case collaboration

Skills and Attributes

• Aboriginal and/or Torres Strait Islander heritage
• Experience in developing and managing case plans
• Competent in use of Microsoft Office software
• Physical ability to undertake job responsibilities
• Ability to communicate effectively; spoken and written
• Self-starter, motivated and able to self-manage work tasks
• Strong connection to and knowledge of local Indigenous Community