Family Dispute Resolution Advisor - Rockhampton

Work Initiatives; Rockhampton Regional; On-site; AUD 56,000 - 60,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Job summary

CatholicCare Central Queensland is seeking a compassionate Family Dispute Resolution Advisor to join the Mediation Services Team in Rockhampton. You will support families through separation, provide information, referrals, and case management, with a focus on children’s wellbeing and safety.

Join a collaborative team offering ongoing training, professional development and opportunities to grow. A current driver’s license is required and salary packaging benefits are available.

Qualifications

• Strong communication and interpersonal skills with diverse groups.
• Ability to assess risk and manage confidential information.
• Experience in family support or community services is advantageous.

Responsibilities

• Client intake and risk assessment to identify needs.
• Provide information, referrals and case management support.
• Facilitate child-focused practices and document client records.
• Engage community partners and maintain funding reporting requirements.
• Promote services and build awareness within the community.

Skills

Communication skills

Interpersonal skills

Confidentiality

Education

Associate diploma

Relevant certificate

Job description

Family Dispute Resolution Advisor - Rockhampton

• Make a meaningful difference in the lives of families and children.
• Permanent full-time opportunity offering $40.49–$43.42 per hour + superannuation and generous salary packaging up to $15,900.
• Access ongoing training, professional development and opportunities to grow your career.

Make a difference where it matters most

Are you passionate about supporting families through separation, conflict and change? Do you want to make a meaningful difference in the lives of parents and children?

CatholicCare Central Queensland is seeking a compassionate and motivated Family Dispute Resolution Advisor to join our Mediation Services Team.

This is an opportunity to support families during challenging periods of their lives by providing information, guidance, risk assessment and referrals to appropriate services. You will help clients understand their options, access the support they need and keep children's needs and wellbeing at the centre of service delivery.

About the role

As a Family Dispute Resolution Advisor, you will provide information, support, referral and case management services to families accessing our Mediation Services.

Working within a supportive team, your responsibilities will include:

• Client intake and risk assessment: Identify client needs, assess risks and determine appropriate access to services.
• Information and referrals: Provide clear information, support and referrals to help clients access appropriate services.
• Child-focused practice: Facilitate Child in Focus sessions, keeping children's needs and wellbeing central to service delivery.
• Case management and documentation: Maintain accurate client records, complete data entry and meet program reporting and funding requirements.
• Community engagement: Promote CatholicCare services and build awareness of available support within the community.
• Networking and collaboration: Develop and maintain effective working relationships with community organisations and relevant stakeholders.

You will work in accordance with the Family Law Act, the Family Relationship Centre Operational Framework and CatholicCare Central Queensland's policies, procedures and quality standards.

About you

You are a professional, empathetic and organised individual who can build rapport with clients, manage sensitive information and respond appropriately to complex family circumstances.

You will bring:

• Strong communication and interpersonal skills, with the ability to engage respectfully with people from diverse backgrounds.
• The ability to assess client needs, recognise risks and identify appropriate support and referral pathways.
• Sound organisational skills and the ability to manage competing priorities, maintain accurate records and meet reporting deadlines.
• The ability to develop positive working relationships with colleagues, community agencies and other stakeholders.
• An understanding of confidentiality, professional boundaries and relevant legislative and procedural requirements.
• Confidence using computer systems and maintaining electronic records and calendars.

Experience in family support, community services, intake, assessment, case management or a related field will be beneficial.

Qualifications and Experience

Applicants should demonstrate one or more of the following:

• An associate diploma with relevant experience.
• A relevant certificate with relevant experience.
• Experience gained through previous appointments, service or study at an equivalent level.
• Demonstrated capability to undertake the required activities.

A current Queensland C-class or CA-class driver's licence is required.

Why work with CatholicCare Central Queensland?

Join an organisation committed to supporting individuals, families and communities.

You will have the opportunity to:

• Make a positive difference for families and children.
• Work as part of a team delivering meaningful community services.
• Access generous salary packaging benefits of up to $15,900.
• Participate in ongoing training and professional development.
• Receive subsidised monthly professional supervision to support your practice and professional growth.

CatholicCare Central Queensland is unable to offer visa sponsorship. Applicants must have full and unrestricted working rights in Australia at the time of application.

Any offer of employment will be subject to satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS Worker Screening Check and a Blue Card for working with children, prior to commencement, as applicable to the role.