Families and Programs Visitor Engagement Officers

Chandler Macleod; Sydney; On-site; AUD 46,000 - 47,000; Part time

Benefits offered by this job

Flexible rostering

Training and development

Staff wellbeing initiatives

Diversity and inclusion values

Penalty rates on Sundays and publichol

Waterfront environment

Job summary

Chandler Macleod, partnering with the Australian National Maritime Museum, seeks Families & Programs Visitor Engagement Officers in Pyrmont, NSW. These casual roles offer varied shifts over an initial three-month engagement, with potential extension.

You’ll help children and carers explore, create, discover and have fun together in a landmark museum. You’ll bring energy, creativity and excellent customer service to family activities, workshops and events, with a flexible rostering model and

Qualifications

• We are looking for people who genuinely enjoy engaging with others and know how to turn an activity, conversation or visit into a great experience.
• Experience delivering engaging public programs in a museum or cultural setting.
• Flexibility and adaptability to work across different activities, programs and environments.

Responsibilities

• Facilitate hands-on art or science activities and workshops for families.
• Support creative workshops, tours, and major museum events.
• Create memorable experiences for children aged 0-14 and their carers.

Skills

Excellent communication

Interpersonal skills

Public programs delivery

Customer service

Team collaboration

Engaging with families

Education

Studies in Early Childhood or Primary Education

Job description

Families and Programs Visitor Engagement Officers

Chandler Macleod is partnering with the Australian National Maritime Museum to find energetic, creative and people-focused Families & Programs Visitor Engagement Officers to join the team in Pyrmont, NSW. These casual roles offer varied shifts over an initial three-month engagement, with the possibility of extension. More importantly, they are an opportunity to work at one of Sydney’s most iconic cultural institutions, where no two days are quite the same and you can make a genuine difference to a visitor’s experience.

ABOUT THE MUSEUM

The Australian National Maritime Museum is one of the world’s leading maritime museums, welcoming more than 2.5 million visitors each year. Set on Sydney’s waterfront, the Museum is a vibrant, inclusive and engaging place that brings stories to life and creates opportunities for discovery, learning and connection.

ABOUT THE ROLE

$33.05-$33.85 PER HOUR + SUPER

This is not a role where you will simply watch from the sidelines. You will be right at the heart of the visitor experience. You will bring creativity, warmth and energy to family programs, activities and public events, helping children aged 0-14 and their carers explore, create, discover and have fun together. One day you might be facilitating a hands‑on art or science activity in Kids on Deck or Mini Mariners. Another could see you supporting a creative workshop, underwater drone program, guided tour, Sensory Friendly day, performance or major Museum event. It is varied, hands‑on and people-focused work, with the opportunity to create memorable experiences for families and visitors every day.

WHAT'S ON OFFER?

• Flexible casual rostering to fit around your other commitments
• Training and development opportunities
• Staff wellbeing initiatives and sailing events
• A workplace that genuinely values diversity, inclusion and accessibility
• Penalty rates on Sundays and public holidays
• The chance to work in an extraordinary waterfront environment and be part of the experiences that bring the Museum to life

WHAT ARE WE LOOKING FOR?

We are looking for people who genuinely enjoy engaging with others and know how to turn an activity, conversation or visit into a great experience.

YOU'LL BRING:

• Excellent communication and interpersonal skills and confidence engaging with children, families and excursion groups
• Experience delivering engaging public programs in a museum or cultural setting
• Flexibility and adaptability to work across different activities, programs and environments
• Initiative and practical problem-solving skills, particularly when responding to visitor needs
• A genuine commitment to excellent customer service and the Museum’s values
• A collaborative approach and willingness to contribute to a positive and inclusive team
• Experience working with children and families, or studies in Early Childhood or Primary Education

APPLICATIONS CLOSE AT 11.59 PM ON WEDNESDAY 25 NOVEMBER 2026.

Australian citizenship is not required for these positions, as the role is engaged through a labour hire arrangement.

For more information, contact Gary Ward at Chandler Macleod on 02 361.