Families and Programs Visitor Engagement Officers

Chandler Macleod Group; Sydney; On-site; AUD 46,000 - 47,000; Part time

Benefits offered by this job

Flexible casual rostering

Training and development opportunities

Staff wellbeing initiatives and events

Diversity and accessibility focus

Penalty rates on Sundays and publichol

Iconic waterfront venue experience

Job summary

Australian National Maritime Museum is hiring Families and Programs Visitor Engagement Officers in Pyrmont, NSW. These casual, three-month roles offer varied shifts and the chance to contribute to family programs and public events within a world‑class maritime museum, fostering engaging experiences for children aged 0–14 and their carers.

You will bring warmth, energy, and creativity to activities, tours, and workshops, supporting the museum’s inclusive, diverse environment.

Qualifications

• Excellent communication and interpersonal skills.
• Experience delivering engaging public programs in a museum or cultural setting.
• Flexibility to work across different activities and environments.
• Initiative and practical problem-solving when responding to visitor needs.
• Commitment to customer service and the Museum’s values.
• Experience working with children and families, or studies in Early Childhood or Primary Education.

Responsibilities

• Facilitate hands-on art or science activities in Kids on Deck or Mini Mariners.
• Support creative workshops, underwater drone programs, guided tours, Sensory Friendly days, performances, or major museum events.
• Be at the heart of the visitor experience and create memorable experiences for families daily.
• Adapt to different activities, programs and environments, delivering engaging public programs.

Skills

Communication

Interpersonal skills

Public programs experience

Customer service

Teamwork

Child & family experience

Education

Early Childhood studies

Primary Education studies

Job description

Families and Programs Visitor Engagement Officers

Chandler Macleod is partnering with the Australian National Maritime Museum to find energetic, creative and people-focused Families & Programs Visitor Engagement Officers to join the team in Pyrmont, NSW.

These casual roles offer varied shifts over an initial three-month engagement, with the possibility of extension. More importantly, they are an opportunity to work at one of Sydney’s most iconic cultural institutions, where no two days are quite the same and you can make a genuine difference to a visitor’s experience.

ABOUT THE MUSEUM

The Australian National Maritime Museum is one of the world’s leading maritime museums, welcoming more than 2.5 million visitors each year. Set on Sydney’s waterfront, the Museum is a vibrant, inclusive and engaging place that brings stories to life and creates opportunities for discovery, learning and connection.

ABOUT THE ROLE

\$33.05-\$33.85 PER HOUR + SUPER

This is not a role where you will simply watch from the sidelines. You will be right at the heart of the visitor experience.

You will bring creativity, warmth and energy to family programs, activities and public events, helping children aged 0-14 and their carers explore, create, discover and have fun together.

One day you might be facilitating a hands-on art or science activity in Kids on Deck or Mini Mariners. Another could see you supporting a creative workshop, underwater drone program, guided tour, Sensory Friendly day, performance or major Museum event.

It is varied, hands-on and people-focused work, with the opportunity to create memorable experiences for families and visitors every day.

WHAT'S ON OFFER?

• Flexible casual rostering to fit around your other commitments


• Training and development opportunities


• Staff wellbeing initiatives and sailing events


• A workplace that genuinely values diversity, inclusion and accessibility


• Penalty rates on Sundays and public holidays


• The chance to work in an extraordinary waterfront environment and be part of the experiences that bring the Museum to life

WHAT ARE WE LOOKING FOR?

We are looking for people who genuinely enjoy engaging with others and know how to turn an activity, conversation or visit into a great experience.

YOU'LL BRING:

• Excellent communication and interpersonal skills and confidence engaging with children, families and excursion groups


• Experience delivering engaging public programs in a museum or cultural setting


• Flexibility and adaptability to work across different activities, programs and environments


• Initiative and practical problem‑solving skills, particularly when responding to visitor needs


• A genuine commitment to excellent customer service and the Museum’s values


• A collaborative approach and willingness to contribute to a positive and inclusive team


• Experience working with children and families, or studies in Early Childhood or Primary Education

APPLICATIONS CLOSE AT 11.59 PM ON WEDNESDAY 25 NOVEMBER 2026.

Australian citizenship is not required for these positions, as the role is engaged through a labour hire arrangement.