Facilities Operations Specialist

MTC FutureReady; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Fitness Passport

Workplace Banking Program

Discounts on shopping

ME Days

Career development

Recognition awards

Employee Assistance Program

Health perks

Long Service Leave

Parental leave

Job summary

MTC FutureReady is seeking a skilled Facilities Operations Specialist to join our Facilities Management Team on a permanent basis in Sydney. You will oversee facilities operations, manage service requests, and act as the primary escalation point for internal stakeholders and external vendors, ensuring compliance and smooth daily operations.

Reporting to the Head of Facilities, you will coordinate maintenance, supervise contractors, maintain records, and support WHS initiatives while aligning

Qualifications

• Minimum 3 years’ experience in facilities, property, asset or building management within commercial or similar environments.
• Demonstrated experience managing leased properties, service contracts, maintenance programs and contractor performance.
• Strong knowledge of facilities management systems, building maintenance, asset management principles, BMS and essential services.
• Understanding of quality management systems, compliance requirements, policies, procedures and relevant regulatory standards.

Responsibilities

• Oversee building maintenance requests and ensure issues are resolved efficiently as the senior facilities contact.
• Manage building, asset, equipment and leasehold inspections, ensuring compliance with WHS and industry standards.
• Coordinate and supervise maintenance works, contractors and in-house resources to deliver quality outcomes with minimal disruption.
• Manage vendor, supplier and landlord relationships, including sourcing, tendering, contracting and performance management.
• Maintain facilities records, policies, procedures and operational documentation to support effective facility management.
• Oversee facilities management systems and scheduling to ensure planned and reactive works are completed efficiently.
• Promote a positive workplace culture, contribute to WHS initiatives, and support broader facilities management objectives.

Skills

Facilities management

Asset management

Vendor management

Contracting

WH&S

Project management

Stakeholder engagement

Communication

Tools

BMS

Job description

MTC FutureReady is an independent social enterprise that is here to help people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and their employment prospects.

Our targeted training programs, meaningful employment services and unbeatable support are all designed to bring about fresh possibilities and drive life-changing transformation.Every year we support more than 20,000 people with new skills, confidence and opportunities across New South Wales, Queensland, Victoria and the ACT.

About the Role

We are seeking a skilled and motivated Facilities Operations Specialist to join our Facilities Management Team on a Permanent Basis.

Reporting to the Head of Facilities, the Facilities Operations Specialist is responsible for overseeing facilities operations, managing service requests, and acting as the primary escalation point for internal stakeholders and external vendors. Ensures the effective management of facilities systems and corporate software platforms, while coordinating maintenance, user access, compliance, and stakeholder requirements to support current and future business needs.

The key responsibilities of this role will include:

• Oversee building maintenance requests and ensure issues are resolved efficiently as the senior facilities contact.
• Manage building, asset, equipment and leasehold inspections, ensuring compliance with WHS and industry standards.
• Coordinate and supervise maintenance works, contractors and in-house resources to deliver quality outcomes with minimal disruption.
• Manage vendor, supplier and landlord relationships, including sourcing, tendering, contracting and performance management.
• Maintain facilities records, policies, procedures and operational documentation to support effective facility management.
• Oversee facilities management systems and scheduling to ensure planned and reactive works are completed efficiently.
• Promote a positive workplace culture, contribute to WHS initiatives, and support broader facilities management objectives.

About You

The ideal applicant we are seeking will have:

• Minimum 3 years’ experience in facilities, property, asset or building management within commercial, professional services, education or similar environments.
• Demonstrated experience managing leased properties, service contracts, maintenance programs and contractor performance.
• Strong knowledge of facilities management systems, building maintenance, asset management principles, BMS and essential services.
• Understanding of quality management systems, compliance requirements, policies, procedures and relevant regulatory standards.
• Proven ability to analyse issues, solve problems, manage projects and deliver outcomes within budget and timeframes.
• Excellent communication, negotiation and stakeholder engagement skills, with the ability to build effective relationships across all levels.
• Customer-focused professional with strong adaptability, sound judgement, and commitment to workplace safety, continuous improvement and organisational values.

Why Choose Us

For us, it’s more than just work. At MTC we help people take meaningful steps forward in work, and in life. When you join us, you’ll become part of a purposeful, empowering and rewarding workplace. The bonus is that the experiences, support, and training you gain here will also help you grow as an individual.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a people-centric culture that empowers us to do what it takes for our customers to know that they matter.

We offer great benefits when you join the MTC team:

• More take-home pay through salary packaging (including meals, entertainment and novated car leasing).
• Access to Fitness Passport – discounted access to hundreds of gyms, pools and fitness facilities.
• Access to Workplace Banking Program
• Discounts on shopping, lifestyle, and everyday expenses.
• ME Days providing an opportunity to focus on your wellbeing and spend time with friends and family
• Career development with hands-on training and growth opportunities.
• Recognition awards where your peers can nominate you for doing great work.
• Free counselling through our Employee Assistance Program.
• Health perks like free flu shots and wellness initiatives.
• Portable Long Service Leave – earn long-service rewards that follow you, not just the job.
• Paid parental leave to support you and your family

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Nationally Coordinated Criminal History Check and maintain a valid Working with Children Check (funded by you).