ICT Coordinator

Management and Training Corporation; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

Management and Training Corporation—MTC Australia seeks an ICT Coordinator to support end users, manage systems, and resolve technical issues in a dynamic environment.

You will coordinate ICT activities, monitor performance, and collaborate with stakeholders and service providers to maintain secure, compliant operations across the facility.

Qualifications

• Qualified in IT, information systems, computer science or related field.
• Experience in ICT support, systems administration or service desk.
• Knowledge of TCP/IP, LAN/WAN and network troubleshooting.

Responsibilities

• Maintain and support the facility's ICT infrastructure, systems and networks.
• Provide hands-on technical support to staff and resolve issues promptly.
• Coordinate ICT activities and liaise with service providers.
• Develop ICT procedures, user guides and training materials.

Skills

ICT coordination

End-user support

Systems administration

Networking concepts

Stakeholder engagement

Education

Bachelor's degree in IT / Information Systems / Computer Science or related field

Tools

Microsoft environments

Hardware troubleshooting

Job description

Management and Training Corporation – Villawood NSW

At MTC Australia, we're proud to be a leader in social impact, transforming lives and strengthening communities. As part of a global organisation operating across corrections, detention, training, education and workforce development, our people play an important role in creating opportunities and positive outcomes every day.

We are currently seeking an ICT Coordinator to join our team. This is an excellent opportunity for an IT professional who enjoys a hands-on role supporting end users, maintaining secure systems, and solving technical challenges in a dynamic operational environment.

About the Role

Reporting to the National ICT Manager, you will be responsible for coordinating and supporting all ICT-related activities at the facility. You will ensure systems, hardware, software, and networks operate effectively while providing responsive technical support to staff.

This role combines technical support, systems administration, troubleshooting, stakeholder engagement, and continuous improvement, making it ideal for someone who enjoys variety and taking ownership of ICT operations.

What You'll Be Doing

• Maintaining and supporting the facility's ICT infrastructure, systems, and networks
• Installing, configuring, and maintaining hardware and software including printers, switches, and end-user devices
• Monitoring system and network performance and proactively resolving issues
• Managing and triaging ICT support requests through the ticketing system
• Troubleshooting technical issues and coordinating repairs, maintenance, and data restoration activities
• Delivering technical support and training to staff
• Supporting ICT security and ensuring systems remain operational and compliant
• Acting as a liaison between users and higher-level technical support teams
• Developing and maintaining ICT procedures, user guides, and training materials
• Collaborating with internal stakeholders and external service providers to maintain system functionality and service standards

About You

To be successful in this role, you will bring:

• Qualifications in Information Technology, Information Systems, Computer Science, or a related field
• Experience in ICT support, systems administration, service desk, or a similar technical role
• Knowledge of Microsoft environments, hardware support, networking concepts, and business applications
• Understanding of TCP/IP, LAN/WAN environments, and network troubleshooting
• Strong problem-solving skills and the ability to diagnose technical issues efficiently
• Excellent communication and stakeholder engagement skills
• Strong organisational abilities and attention to detail
• A calm, professional, and customer-focused approach
• The ability to work independently while managing competing priorities

Highly Regarded

• Industry certifications such as CompTIA, Microsoft, Cisco or similar
• Experience working in a highly regulated environment
• Experience supporting diverse or vulnerable populations
• Training or user adoption experience

Requirements

• Right to work in Australia
• Ability to obtain and maintain required police and security clearances
• First Aid and CPR certification, or willingness to obtain
• Working With Children Check, or willingness to obtain
• Ability to successfully complete any required medical, drug, and alcohol screening processes

Why Join MTC Australia?

• Meaningful work that contributes to positive social outcomes
• Supportive and inclusive team environment
• Professional development and career growth opportunities
• Exposure to diverse technologies and operational environments
• Opportunity to work for a globally recognised organisation with over 8,500 employees worldwide

Our Culture

At MTC Australia, safety, respect and dignity are at the heart of everything we do. Through our BIONIC (Believe It Or Not I Care) philosophy, we foster a workplace culture built on care, accountability, and respect for others.

We celebrate diversity and welcome applications from people of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and supported.