Facilities Operations Centre (FOC) Engineer, AWS

Amazon Web Services (AWS); Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Learning & development—AWS training &‑

Health, income protection & life cover

Military differential pay (up to 52 w)

Employee Assistance Program

Family-building benefit

Amazon Extras & employee discount

Job summary

Amazon Corporate Services Pty Ltd in Melbourne seeks a Facilities Operations Centre (FOC) leader to oversee a brand-new 24x7 data centre operations centre. You will translate real-time data into decisive action, ensuring seamless service and proactive incident prevention.

You will monitor the facilities infrastructure, coordinate cross-team responses, and drive continuous improvement through post-incident analyses and refined escalation protocols.

Qualifications

• High school or equivalent diploma.
• 1+ years of construction or project management, or 1+ years of electrical or mechanical engineering experience.
• 2+ years of data center engineering or operations.

Responsibilities

• Be the operational heartbeat of our data centre infrastructure, transforming real-time data into decisive actions.
• Monitor the full facilities infrastructure platform and coordinate escalation for incidents in a 24x7 environment.
• Contribute to outage post-mortem analyses and develop robust communication and escalation protocols.

Skills

Construction or project management

Electrical or mechanical engineering

Data center operations

Education

High school diploma

Tools

MS Office

Job description

Description

G'day! You've found an opportunity that could define your next chapter.

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.

The Mission - Why This Program, Why Now?

You're joining at the defining moment of one of the most significant technology programmes Australia has ever undertaken. This programme will build and operate the dedicated cloud giving Australia's national security community and its allies the capability to see more, share more, innovate and act faster than ever before.

Your Opportunity

Imagine being the calm, decisive voice at the centre of one of the world's most advanced data centre operations. As a Facilities Operations Centre (FOC) leader, you'll stand at the nexus of physical infrastructure and digital innovation - the person who ensures Australia's most critical cloud infrastructure never misses a beat.

You're building something from the ground up - a newly developed 24x7 Facilities Operations Centre that will become the nerve centre for data centre operations across the region. Every Large Scale Event, every Critical Site Event, every electrical and mechanical system pulse flows through your team.

Benefits

• Learning & development - AWS training and certification support, access to internal learning platforms.
• Health, income protection and life cover - Amazon subsidises private health insurance premiums, and group salary continuance and life insurance are included at no cost to you
• Military differential pay launching in Australia - Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving
• Employee Assistance Program - Free, confidential support 24 hours a day, 7 days a week for you and your family - mental health, financial coaching, legal questions, and everyday life events.
• Family-building benefit - Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching
• Amazon Extras & employee discount - cashback and discounts across hundreds of retail, fitness, travel, and lifestyle partners.

Key job responsibilities

You'll be the operational heartbeat of our data centre infrastructure - the person who transforms real-time data into decisive action and ensures our customers experience nothing but seamless, uninterrupted service.

Your days will be defined by impact. You'll monitor the full spectrum of our facilities infrastructure platform, reading the signals that others miss and acting before issues become incidents. When the unexpected strikes - and in a 24x7 environment, it will - you'll be the point of contact that internal and external teams turn to for clarity, coordination, and calm leadership.

But you're not just responding to events; you're preventing them. You'll contribute to outage post-mortem analysis, turning every incident into an opportunity to strengthen our systems. You'll develop communication and escalation protocols that sharpen your team's response times and elevate performance across the board. You'll build and refine the tools that give your team a technological edge.

When emergency recovery efforts demand coordination across multiple teams and time zones, you'll be the person who brings order to complexity - ensuring the right people have the right information at the right time. Your meticulous attention to record-keeping will create the institutional knowledge that makes your team stronger with every passing day.

Perhaps most importantly, you'll grow this team to a standard of operational excellence that sets the benchmark for the industry. You'll mentor, develop, and inspire the next generation of operations professionals who will carry this mission forward.

This is shift work in a 24x7 environment, including weekends and holidays - because the infrastructure never sleeps, and neither does your commitment to protecting it.

Basic Qualifications

• High school or equivalent diploma
• 1+ years of construction or project management, or 1+ years of electrical or mechanical engineering experience
• 2+ years of data center engineering or operations experience

Preferred Qualifications

• 2+ years of data center engineering experience
• Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)
• 3+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
• Experience with Microsoft Office including Outlook, Word, and Excel

Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Corporate Services Pty Ltd

Job ID: A10564449