Facility Operations Center Eng, Facility Operations Center (FOC) (AWS)

Amazon Inc.; Sydney; On-site; AUD 140,000 - 200,000; Full time

Job summary

Amazon Corporate Services Pty Ltd's Facility Operations Center in Sydney monitors the data center infrastructure 24/7, ensuring reliability and rapid response to incidents. You will join a team of engineers, operations specialists, and security experts focused on operational excellence and customer experience.

The role emphasizes collaboration across IT and facilities, development of escalation protocols, and contributing to post-mortem analysis.

Qualifications

• 3+ years vendor management experience in data center or critical environments.
• 4+ years in data center or other critical environment roles.
• 5+ years data center engineering or operations experience.
• Experience with Microsoft Office including Outlook, Word, and Excel.

Responsibilities

• Monitors the global data center facilities infrastructure platform.
• Serves as a point of contact for internal and external teams.
• Assists with development of communication and escalation protocols.
• Contributes to outage post mortem analysis and records upkeep.
• Supports coordination during emergency recovery efforts.
• Helps develop tools to enhance team performance.
• Ability to support a 24x7 environment and weekend/holiday shifts.

Skills

Vendor management

Data center operations

Data center engineering

Cross-functional collaboration

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Tools

Microsoft Office

Job description

Facility Operations Center Eng, Facility Operations Center (FOC)

Job ID: 10511687 | Amazon Corporate Services Pty Ltd

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Global Services organization is looking for an individual with proven and tested leadership skills to help bring to fruition a newly developed Facilities Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure and will serve as a facilitator for all Large Scale Events. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data center and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations. You will need to play a role with growing the team to a standard of operational excellence.

If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the challenge you’ve been looking for!

Key job responsibilities

• Monitors the global data center Amazon facilities infrastructure platform
• Serves as a Point of Contact for internal and external teams
• Assists with the development of communication and escalation protocols designed to improve the team’s performance
• Contributes to outage post mortem analysis
• Ensures records are updated in a timely manner
• Assists with coordination and communication during emergency recovery efforts
• Assists with the development of tools that will enhance the team’s performance
• Ability to support a 24X7 environment (This is shift work which requires that you work weekends and holidays)

Basic Qualifications

• - 3+ years of vendor management experience
• - 4+ years of relevant work in a data center or other critical environment experience
• - 5+ years of data center engineering or operations experience- 5+ years of Microsoft Office including Outlook, Word, and Excel experience
• - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• - Experience in vendor management
• - Experience in a data center or other critical environment
• - Experience in data center engineering or operations
• - Experience with Microsoft Office including Outlook, Word, and Excel

Preferred Qualifications

• - 3+ years of construction or project management experience
• - Electrical or mechanical Journeyman License
• - operating engineering license such as DC II, DC III, or equivalent
• - Experience in construction or project management
• - - 3+ years’ experience in a NOC (Network Operations Centre) or similar

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.