Facilities Manager

Service Stream Limited; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Discounts with retailers

Paid parental leave

Career growth paths

Job summary

Service Stream Limited in Melbourne is seeking an experienced Workplace Manager to lead the delivery of workplace and facilities services across our national property portfolio. This hands-on leadership role reports to the General Manager Business Services and focuses on safety, efficiency, compliance and exceptional service delivery.

You will manage a ~50-site portfolio, develop maintenance programs, oversee budgets and CAPEX, lead a small team of coordinators, and partner with landlords,

Qualifications

• Leadership experience across multiple sites
• Strong stakeholder management and communication
• Financial acumen including OPEX and P&L management
• Experience delivering property or facilities projects (CAPEX)

Responsibilities

• Lead day-to-day management of workplace and facilities operations across a national portfolio
• Develop and maintain facilities maintenance schedules and preventive maintenance programs
• Manage budgets and CAPEX, supplier approvals, and financial reporting
• Coordinate workplace maintenance, service requests and contractor responses
• Lead and develop a team of Workplace/Facilities Coordinators
• Drive continuous improvement and cost-saving initiatives
• Ensure compliance with policies, statutory obligations and sustainability objectives

Job description

At Service Stream, we're committed to keeping our people connected, supported, and safe. We're looking for an experienced Workplace Manager to lead the delivery of workplace and facilities services across our national property portfolio.

Reporting to the General Manager Business Services, you'll play a key role in ensuring our workplaces are safe, efficient, compliant, and fit for purpose while driving continuous improvement and exceptional service delivery.

Managing a national portfolio of approximately 50 sites, the majority of which are industrial properties, this role is responsible for the day-to-day delivery of workplace and facilities services across the Group's property portfolio. This includes the development, implementation, and maintenance of workplace services strategies that support the Group's strategic and operational objectives.

Location: Collins Street, Melbourne (with national oversight and occasional travel)

Work type: Full time permanent

About the role

This is a hands-on leadership position responsible for the day-to-day management of workplace and facilities operations across a diverse national portfolio. You'll lead a small team and work closely with internal stakeholders, landlords, contractors, and service providers to ensure our workplaces support operational excellence across the business.

You will be accountable for driving efficiencies, managing risk, controlling costs, and delivering high-quality workplace experiences for our employees and visitors.

Manage the day-to-day operation and performance of Service Stream's national property portfolio.

Develop and maintain facilities maintenance schedules and preventative maintenance programs.

Support and optimise workplace and facilities operations across a national portfolio of predominantly industrial properties.

Coordinate workplace maintenance, service requests, and contractor response activities.

Manage relationships with landlords, contractors, and service providers to ensure high service standards and value for money.

Oversee workplace health and safety compliance across all facilities.

Lead and develop a team of Workplace/Facilities Coordinators.

Manage facilities budgets, operational expenditure (OPEX), supplier approvals, and property-related financial reporting, ensuring effective P&L management and cost control across the portfolio.

Plan and deliver property projects including site mobilisations, relocations, fit-outs, workplace upgrades, and capital expenditure (CAPEX) initiatives, ensuring projects are delivered on time and within budget.

Drive continuous improvement initiatives, process optimisation, and cost‑saving opportunities.

Ensure compliance with company policies, statutory obligations, and sustainability objectives.

About you

At least 5 years' experience in property, workplace, or facilities management.

Strong experience managing facilities operations across multiple sites.

Proven leadership experience with the ability to engage, influence, and develop teams.

Excellent stakeholder management and communication skills.

Strong financial acumen, including OPEX and P&L management, budget development, forecasting, and cost control.

Experience managing facilities within industrial or operational property environments would be highly regarded.

Demonstrated experience delivering workplace or property-related projects, including the management of CAPEX programs and property infrastructure upgrades.

A proactive, solutions-focused approach with a continuous improvement mindset.

Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.

Advanced Microsoft Office skills, including Excel, Word, Outlook, and Project.

About Service Stream

Service Stream is an equal opportunity, ASX-listed business that develops and operates Australia’s essential service networks across telecommunications, utilities, transport, defence and social infrastructure. We keep communities connected - we’re proud of the work we do.

Why you'll like working here

Growth

national career pathways across multiple business units.

Discounts

retail partners including Woolworths, Airbnb, JB Hi-Fi, Bupa and more.

Paid leave

parental, cultural, community service, study, volunteering and purchased leave.

Inclusive culture

we value diversity, inclusion and celebrate excellence.

We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, members of the LGBTIQA+ community, Veterans and people from all backgrounds.

Applications can’t be accepted via email. If you require reasonable adjustments during the recruitment process, please contact ••••@servicestream.com.au .

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Engineering & Project Management Services 5,001-10,000 employees

Keeping Communities Connected - We specialise in the design, construction, installation, operation and maintenance of critical assets across Australia's essential infrastructure networks.

Keeping Communities Connected - We specialise in the design, construction, installation, operation and maintenance of critical assets across Australia's essential infrastructure networks.