Workplace Manager

Service Stream; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career progression

Employee discounts

Paid leave

Inclusive culture

Job summary

Service Stream is seeking an experienced Workplace Manager to lead the delivery of workplace and facilities services across our national portfolio. You will manage day-to-day operations, develop maintenance programs, and drive continuous improvement while coordinating contractors and stakeholders.

Reporting to the General Manager Business Services, you will lead a small team, manage budgets, and ensure safety, compliance, and value for money across sites with Melbourne HQ in Collins Street and

Qualifications

• 5+ years in property, workplace or facilities management.
• Proven leadership experience and ability to engage, influence and develop teams.
• Strong stakeholder management and communication skills.

Responsibilities

• Manage the day-to-day operation and performance of Service Stream's national property portfolio.
• Develop and maintain facilities maintenance schedules and preventative maintenance programs.
• Coordinate workplace maintenance, service requests, and contractor response activities.
• Manage relationships with landlords, contractors, and service providers to ensure high service standards and value for money.
• Oversee workplace health and safety compliance across all facilities.
• Lead and develop a team of Workplace/Facilities Coordinators.
• Manage facilities budgets, operational expenditure, supplier approvals, and property-related financial reporting.
• Plan and deliver property projects including site mobilisations, relocations, fit-outs, and workplace upgrades.
• Drive continuous improvement initiatives, process optimisation, and cost-saving opportunities.
• Ensure compliance with company policies, statutory obligations, and sustainability objectives.

Skills

Leadership

Stakeholder management

Budget management

Contractor management

Facilities operations

MS Office & MS Project

Job description

Primary Location VIC - Melbourne - 655 Collins St Job Description Summary At Service Stream, we're committed to keeping our people connected, supported, and safe. We're looking for an experienced Workplace Manager to lead the delivery of workplace and facilities services across our national property portfolio. Reporting to the General Manager Business Services, you'll play a key role in ensuring our workplaces are safe, efficient, compliant, and fit for purpose while driving continuous improvement and exceptional service delivery. The role is responsible for the day-to-day delivery of all workplace and facilities services across the Group’s properties. This includes development, implementation and maintenance of workplace services strategies that supports the Group’s strategic and operational objectives.

About the Role

Location: Collins Street, Melbourne (with national oversight and occasional travel)

Work type: Full time permanent

About the role

This is a hands-on leadership position responsible for the day-to-day management of workplace and facilities operations across a diverse national portfolio. You'll lead a small team and work closely with internal stakeholders, landlords, contractors, and service providers to ensure our workplaces support operational excellence across the business. You will be accountable for driving efficiencies, managing risk, controlling costs, and delivering high-quality workplace experiences for our employees and visitors.

• Manage the day-to-day operation and performance of Service Stream's national property portfolio.
• Develop and maintain facilities maintenance schedules and preventative maintenance programs.
• Coordinate workplace maintenance, service requests, and contractor response activities.
• Manage relationships with landlords, contractors, and service providers to ensure high service standards and value for money.
• Oversee workplace health and safety compliance across all facilities.
• Lead and develop a team of Workplace/Facilities Coordinators.
• Manage facilities budgets, operational expenditure, supplier approvals, and property-related financial reporting.
• Plan and deliver property projects including site mobilisations, relocations, fit-outs, and workplace upgrades.
• Drive continuous improvement initiatives, process optimisation, and cost-saving opportunities.
• Ensure compliance with company policies, statutory obligations, and sustainability objectives.

About you

• At least 5 years' experience in property, workplace, or facilities management.
• Strong experience managing facilities operations across multiple sites.
• Proven leadership experience with the ability to engage, influence, and develop teams.
• Excellent stakeholder management and communication skills.
• Strong financial acumen, including budget management and cost control.
• Experience managing contractors, service providers, and supplier performance.
• Demonstrated experience delivering workplace or property-related projects.
• A proactive, solutions-focused approach with a continuous improvement mindset.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Advanced Microsoft Office skills, including Excel, Word, Outlook, and Project.

About Service Stream

Service Stream is an equal opportunity, ASX-listed business that develops and operates Australia’s essential service networks across telecommunications, utilities, transport, defence and social infrastructure. We keep communities connected -and we’re proud of the work we do.

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications and utilities industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue chip client base.

Why you’ll like working here

• Growth: national career pathways across multiple business units.
• Discounts: retail partners including Woolworths, Airbnb, JB Hi-Fi, Bupa and more.
• Paid leave: parental, cultural, community service, study, volunteering and purchased leave.
• Inclusive culture: we value diversity, inclusion and celebrate excellence.

We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, members of the LGBTIQA+ community, Veterans and people from all backgrounds.